Experience

BTC Networks

• Saudi Arabia
• Telecommunications
• 700 & Above Employee

• Project Manager

  • 2022 - Present

  Senior position at BTC as project manager for the following Projects:- MPLS-TP projects for different SEC sites.- TN1U configuration & testing projects at SEC sites.- FRTS projects for different SEC sites.- CCTV Security System Projects for Different SEC Sites.

• Telecom Engineer

  • Feb 2013 - Present

• Project Specialist

  • Feb 2013 - Present

• NOC TEAM LEAD

  • 2022 - 2022

  Responsibility for direct supervision of NOC team members.- Provide direction and leadership to build process-focused, cross-functional team.- Manage scheduling of shift coverage and operational work streams to optimizeservice delivery.- Address technical and non-technical escalations.Report on KPI, incident resolution and service monitoring performance.Manage and document Standards, Policies, and Processes for theNOC.Perform regular process improvement reviews to ensureongoing optimization. Show less

• Operation Back Office

  • 2021 - 2022

  Developing and maintaining interfaces with key groups andindividuals within the customer and supplier organizationsaimed at driving or influencing decisions which impact the operation/performance of the network for multiple projects

• Operation Front Office

  • 2012 - 2021

  Support operation in Mobily through:- Monitor and maintain optical fiber equipment at multiplelocations and multiple projects.- Analyze user-generated trouble tickets to determine causes ofproblems and take appropriate action for resolution.- Monitor overall network performance.- Adapt and modify standard techniques, procedures and criteriato solve complex problems.



Innovative Solutions SA

• Saudi Arabia
• IT Services and IT Consulting
• 1 - 100 Employee

• Solutions of Information Security

  • Oct 2012 - Jan 2013