Experience

Prince Court Medical Centre

• Hospitals and Health Care
• 200 - 300 Employee

• Executive, Customer Relations, Customer Relations Management

  • Mar 2015 - Present

  - Handle complaints and/or escalated complaints in order to meet guests'​ expectations.- Provide assistance to patients in order to expedite resolutions for both Outpatient & Inpatient registration, discharge, billing, insurance & pharmacy enquiries.- Provide assistance in liaising with Consultants & Medical Officers in expediting the resolutions to meet guests'​ expectations.- Identify & take necessary actions to report faulty facilities & amenities to relevant departments for guests'​ communication within the organisation premises.- Assist in providing monthly guest analysis & ad-hoc reporting to obtain information to enrich added value to guests' experience.- Assist with inquiries on clinic appointments & promote/cross selling on monthly events, products & services. - Escorting VIPs/VVIPs as assigned & to practice the required protocols.- Conducting hospital tours & assist in organising any public events within the hospital or external.- Assist International patients & guests through the International Business Lounge support services.- Handling hotel bookings, transport, visa, etc.- Conduct courtesy visits to patients in wards. - Handle all types of patients & guest profiles using various techniques, skills & complaint management methodologies.- Perform any other reasonable duties as required by the Head of Department, for guest satisfaction & business needs.- Perform departmental Manager on Duty (MOD) functions as assigned on Saturdays (as per time scheduled)- Manage/coordinate events as need arises.- Communications liaison & designer for organizational projects, events (internal/external)- Emcee corporate events. Show less

• Executive, Branding Services, Corporate Affairs & Communications

  • Nov 2012 - Mar 2015

  Branding Custodian- Corporate Brand Manual- Mascot & Logo- Consistency & standardisation- Awareness programmesMarketing Collaterals- Development & designing- Copywriting- UpdatesNewsletters- Development & designing- CopywritingAdvertisements- Newspaper & magazine insertions- Copywriting- Liaison for license approvals with Kementerian Kesihatan Lembaga Iklan Ubat (KKLIU)Corporate Events- Interior & setup designing- Branding maintenance & consistency- Collateral designing- Emcee & hostingInterior Design & Landscaping- Signage- Interior design / hospital overall interior- Landscaping of gardensFestive Decorations- Development & designing- ProductionService Transformation Taskforce Team- Team Leader for Team Campaign & Promotion (CAMPRO)- Culture transformation & maintenance for best customer experience- Events & launches- Standard Service Procedure Manual development- Collaterals & advertisementsE-designs & artworks- Development & Designing- CopywritingPhoto shoots- Artistic director- Photographer Show less