Operations Project Manager

• Nov 2021 - Present

In charge of all operations of an award-winning Mixed-Reality start-up. Manage budget and resources accurately, maintaining a record of expenses and cost forecasting. Coordinate with the clients, and discuss project adjustments or additional tasks as needed. Main Accomplishments Designed a Business manual with all procedures from the studio, standardizing processes to maximum efficiency. Produced a Position description Manual to optimize hiring processes, as well as an onboarding checklist. Designed and implemented a proper customer journey with Briefing Questionaire, AR Update Page, and Customer satisfaction form, improving communication between parties. Designed an IDP for staff, contemplating skills analysis relevant to the studio and for the employee Accountable for the Onboarding and Offboarding processes, designing a checklist and questionnaire. Started a Client Pipeline, improving timing and communications issues Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines Led project teams through design, construction, and launch process, Developed and initiated projects, managed costs, and Show less

Education Program Lead

• Mar 2022 - Present

Accountable for the Business English Program, designed to improve communication skills in a second language for people who are seeking an international career. content for mentorees, based on Adult Learning Theories, elevating their communication skills in English and boosting their confidence in their quest for an international career. Accomplishments: Designed and implemented a micro-course, based on Adult Learning Theories, elevating their communication skills in English Accountable for the weekly tutoring sessions, as well as bi-weekly challenges, when students could work on their soft skills, and mimic an international work environment. Follow-up on learning KPIs to maximize learning outcomes Show less

Education manager

• Jun 2016 - Jun 2021

Manage and coordinate 4 fields of study of a school unit, focusing on increasing the number of students, portfolio development, planning and delivery of courses, staff assessment, and teachers' development. Direct point of contact for students, overseeing their learning journey and experience as customers, and support sales team on B2B sales. Accountable for events planning and coordination, and LMS management. Main accomplishments: Increased student retention by 12% in the past four years; Increased growth in the number of students optimizing team schedule; Improving adhesion of course plans by 48% in the past 4 years. Accountable for events (Sustainability Weeks, Destinos Ambientais amongst others) in order to bring in new prospects to our courses; Designed and delivered the TIC & Tech Program, when I trained more than 60 teachers on the usage of VR and other technologies in the classroom; Chosen by the institution to be a Certified Microsoft Innovative Educator in order to enable staff on the use of that platform. Recently invited to train teachers and other education leaders on Efficient Remote Working; Work with Headquarters HR to develop tailored plans for teachers' development; Consulted and oversaw the learning journey for Sabesp (sanitation company from Sao Paulo), working alongside de sales team for two contracts (2017 and 2018); Designed and implemented training on the use of the Learning Management System (LMS) during the pandemic, transitioning more than 35 classes to an online environment in one week; Lead the team to gain more knowledge on Adult Education theories through a weekly talk, resulting in a highly skilled team, therefore raising retention throughout the years; Show less

ESL Teacher

• Feb 1998 - Jun 2016

Education Manager

• Jan 2015 - May 2016

Brazilian's #1 Language School. Responsible for planning, organizing, and supervising all educational operations in the 5 language schools with a focus on increasing student enrollment and retention, as well as teaching. Assess docents' performance and development on learning strategies, training sales team, and customer care. Direct point of contact for students and corporate clients such as Magnesita, Usiminas e Toshiba. Main accomplishments Standardize training in all five units, enabling evaluation based on KPIs;Level A on pedagogical and administrative processes audit, granted by the Franchise Office for two years;Optimized teachers' schedules, reducing payroll costs by 7% and teacher turnover.Reached 100% of the teachers completing all courses on Wizard University (corporate LMS) in 5 months. Lead the sales team into using a CRM to have a strong database of customers. Show less

School Manager

• Dec 2008 - Dec 2014

Business owner. Responsible for the entire school operation, from course schedules and delivery, teaching and administrative routines such as financial planning and followups, staff support, training, and development. Direct point of contact for students, overseeing their learning journey and experience as customers.Main accomplishmentsCreated the basis for a very successful financial and pedagogical recovery of a once-troubled school. Increase the number of students from 70 to 460 in 3 years;Trained and developed a highly skilled teachers’ team promoting development and a peer tutoring program.Decrease considerably evasion rates from 12% to 1.7%.Established a daily meeting with administrative and sales teams to discuss daily goals in an agile manner.Reduced teachers' turnover, optimizing schedules, and setting a clear growth program for each one.Level A on pedagogical and administrative processes, granted by the Franchise Office from 2011 to 2014.Lead the sales team into using a CRM to have a strong database of customers. Show less

Education Coordinator

• Jan 2006 - Mar 2008

Coordinate the entire pedagogical staff, language teachers, and monitors. Responsible for meetings and training sessions, calendar of events, and curriculum development. Direct point of contact for students, overseeing their learning journey, Report to Education manager and franchisee.Main AccomplishmentsLed all teachers to complete the corporate university courses from the franchise office.Helped franchisee to open a language center inside a formal school, enrolling more than 140 students in 15 days.Established a calendar of events to bring families of students into the school. Show less

Intern

• Aug 2002 - Dec 2002

Biomolecular intern, working with GMO Detection and protein purification Biomolecular intern, working with GMO Detection and protein purification