Admin and Executive Assistant

• Jan 2023 - Present

Registration Assistant

• May 2022 - Jul 2022

• Support the Operations department communicating with participants of the festival and guests attending. Answering emails and phone calls with various queries about the festival itself and the registration process on arrival. • Welcome and support guests during the duration of the festival with every help they needed. • Working with the system FIONA Festival to register the details of guests attending and creating their passes for attendance. • Support the Operations department communicating with participants of the festival and guests attending. Answering emails and phone calls with various queries about the festival itself and the registration process on arrival. • Welcome and support guests during the duration of the festival with every help they needed. • Working with the system FIONA Festival to register the details of guests attending and creating their passes for attendance.

Student Ambassador

• Oct 2019 - May 2022

Call Center Operator

• Nov 2020 - Dec 2021

Calling prospective students to Sheffield Hallam University to support them on their applicant journey. This involves answering any queries the applicant may have and signposting to relevant services where necessary. I am also responsible for updating databases following each phone call, and escalating any issues with the shift supervisor. This a key role in the universities recruitment strategy, and requires excellent customer service.

Festival Assistant

• Sep 2021 - Mar 2022

Getting in contact with future participants of the festival via email giving them any information needed. • Help in any tasks for the 2022 edition. • Import films to the festival’s software, adding important information such as credits. Getting in contact with future participants of the festival via email giving them any information needed. • Help in any tasks for the 2022 edition. • Import films to the festival’s software, adding important information such as credits.

Bar Staff

• Oct 2021 - Oct 2021

Making and serving drinks Keeping the bar and event areas clean Working at the till Making and serving drinks Keeping the bar and event areas clean Working at the till

Customer Service Assistant

• Nov 2019 - Jan 2020

I worked for Meadowhall Shopping Centre as part of the Customer Service Christmas Temporary Team. In this role, I was at the counter selling gift cards, giving informations to the customers, and helping them in everything they needed so they would have the best shopping experience. As part of this team, we had a great responsibility for doing our job in an effective way, and be aware of our surroundings, not only to be able to help the customers but also to make sure there was a pleasant environment.