Experience

alist.ae

• United Arab Emirates
• Technology, Information and Media
• 1 - 100 Employee

• • Nov 2022 - Present

  • Executive Assistance: Served as the right hand to the CEO, providing essential administrative support including management of intricate calendars, event coordination, and preparation of key reports and presentations. Served as a vital communication bridge between the CEO's office and other internal departments.• Leadership in Talent Acquisition: Spearheaded the recruitment process, from job posting, candidate screening, and interview coordination, to finalizing the onboarding process. Ensured alignment with the company's hiring standards and diversity and inclusion principles.• Head of Customer Support: Oversaw the customer support team, driving high-quality service delivery, professional development, and effective handling of escalated issues.CRM System Development: Led the creation and ongoing optimization of a comprehensive CRM structure, focusing on improving access. • Cross-Functional Collaboration: Worked collaboratively with different departments to ensure alignment with the company's goals, fostering effective communication and bolstering the achievement of organizational objectives. Show less

• • Jan 2022 - Present

  Customer Support Representative January - November 2022• Customer Service: Handled customer inquiries via email, phone, and chat, ensuring service is timely, accurate, and friendly.• Issue Resolution: Assessed and resolved customer problems quickly and professionally, escalating complex cases to management when necessary.• Product Knowledge: Maintained a deep understanding of Alist.ae's services and offerings to provide effective guidance to customers.• Customer Feedback: Collected and analyzed customer feedback, identifying areas for improvement and communicating these insights to relevant departments.• Support Documentation: Developed and updated support documentation and FAQs to provide self-help resources to customers. Show less



Sherwoods International Property

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Real Estate Sales & Administrative Coordinator.

  • Oct 2021 - Dec 2021

  • Sales Coordination: Facilitate the company's real estate sales efforts by coordinating meetings, preparing and maintaining sales documents, and assisting in the communication between sales agents, clients, and other parties involved in transactions. • Administrative Support: Provide general administrative support including managing correspondence, scheduling appointments, organizing files, and ensuring office efficiency. • Customer Service: Serve as a key point of contact for clients and other stakeholders, providing information, answering inquiries, and ensuring a high level of customer satisfaction throughout the sales process. • Process Management: Oversee the lifecycle of real estate transactions from initial contact through closing, ensuring all necessary paperwork and processes are correctly and promptly completed. • Reporting and Analysis: Generate and maintain sales reports, track sales metrics, and provide data-driven insights to support strategic decision-making and improve sales effectiveness. Show less



Right Bite Nutrition and Catering Services

• Client Relations & Account Manager

  • Feb 2017 - Sep 2021

  • Client Relationship Management: Build, maintain, and enhance strong relationships with existing and new clients. Understand client needs and provide suitable product recommendations. Ensure high levels of customer satisfaction and loyalty. • Account Management: Oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities. Negotiate contracts and close agreements to maximize profits while ensuring client satisfaction. • Communication: Serve as the primary point of contact for clients, responding promptly to client inquiries and resolving issues effectively. Provide regular updates and reports to clients and senior management. • Sales and Marketing Strategy: Participate in the development and execution of strategic sales and marketing plans to achieve sales targets. Identify and pursue opportunities for account growth and new business development. • Product Knowledge: Maintain thorough knowledge of Right Bite's product offerings and nutritional guidelines to provide expert advice and guidance to clients. • Feedback and Reporting: Collect client feedback and market research to inform company strategy. Prepare regular reports on account status and sales results. Show less



AWOK.com

• United Arab Emirates
• Retail
• 100 - 200 Employee

• Customer Service Associates

  • Jun 2016 - Jan 2017

  • Customer Service: Handle inbound customer inquiries via phone, email, and live chat. Understand customer needs and provide appropriate solutions promptly and professionally. • Problem Solving: Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution. • Product Knowledge: Maintain up-to-date knowledge about awok.com's product offerings, promotions, policies, and procedures to provide accurate information to customers. • Order Management: Assist customers with placing orders, refunds, exchanges, and tracking deliveries, ensuring a seamless and positive shopping experience. • Feedback Collection: Gather customer feedback and share it with the relevant teams to facilitate improvements in products, services, and processes. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• CITI Bank Accounts - (Fraud detector specialist, Credit Analyst, Mortgage Officer)

  • Oct 2012 - Mar 2016

  CITI Bank Fraud Analyst - July 2014 to March 2016 • Investigated instances of fraud. • Conducted risk assessment and reconciled accounts. • Monitored transactional records compared documents and analyzed accounts for fraud. • Processed and reviewed regular transactions to identify fraudulent transactions. CITI Bank Best Buy Credit Account Analyst - June 2013 to June 2014 • Administered credit application process by reviewing the credit application, establishing lines of credit, conducting financial analysis including third party report review. CITI Bank Mortgage Officer – October 2012 to May 2013 • Answered client’s requests or inquiries concerning refinancing, applying for a new loan, trying to reach a mortgage consultant, and checking the status of a loan application in process. Show less



McDonald's

• 1 - 100 Employee

• Manager (Giant Arches Food Corporation)

  • May 2011 - Oct 2012

  • Effectively managed team of 65 crew members. • Provides leadership, vision and direction to multi-disciplinary teams. • Improved employee retention through staff promotions, family-like atmosphere, and merit based pay increases each year. • Ensured accurate records & sufficient supplies by conducting weekly inventories of food, beverages, and other materials. • Reduced restaurant's annual food and labor cost by 12% through proper budgeting, scheduling and management inventory. • Effectively managed team of 65 crew members. • Provides leadership, vision and direction to multi-disciplinary teams. • Improved employee retention through staff promotions, family-like atmosphere, and merit based pay increases each year. • Ensured accurate records & sufficient supplies by conducting weekly inventories of food, beverages, and other materials. • Reduced restaurant's annual food and labor cost by 12% through proper budgeting, scheduling and management inventory.