Experience

North Carolina National Guard

• United States
• Armed Forces
• 400 - 500 Employee

• Information Technology Operations Support

  • Dec 2022 - Present

  Deployment status. Proficient in configuring, maintaining, and securing network infrastructures, including LAN, WAN, and VPN connections. Extensive knowledge of cybersecurity protocols, risk assessment, and data protection measures to ensure a safe and secure computing environment. Experienced implementing and managing cloud-based solutions, virtualization technologies, and data backup and recovery strategies.

• Information Technology Specialist

  • Aug 2015 - Present

  Skilled in diagnosing, troubleshooting, and resolving complex technical issues across hardware, software, and network systems. Proficient in providing user support and training, both remotely and on-site, to enhance end user productivity, satisfaction, and understanding. Strong knowledge of operating systems, software applications, and peripheral devices, coupled with the ability to communicate technical information effectively to non-technical individuals.



CastleBranch

• United States
• Human Resources Services
• 100 - 200 Employee

• Data Entry Specialist

  • Apr 2022 - Present

  Decipher personnel records based on classified information to request appropriate employment screening packages for a variety of large industries, companies, and universities across the nation. Work firsthand with a historic Linux based system reviewing digitally submitted personalized request for potential volunteer and employment opportunities, based on state and federal regulations. Review data for deficiencies or errors, correcting any incompatibilities, and checking output prior to submission to next level. Show less


Verizon
• United States
• IT Services and IT Consulting
• 700 & Above Employee
• Customer Service Advocate

  • May 2018 - Apr 2022


United States Department of Defense

• Armed Forces
• 1 - 100 Employee

• Operations Management Specialist

  • Jun 2019 - Sep 2021

  Proven track record in leading and supervising teams, ensuring efficient workflow, and achieving operational objectives within strict deadlines. Expertise in resource allocation, strategic planning, and risk management to optimize productivity and streamline processes. Proficient in coordinating logistics, overseeing supply chains, and implementing quality control measures for improved efficiency and cost reduction. Proven track record in leading and supervising teams, ensuring efficient workflow, and achieving operational objectives within strict deadlines. Expertise in resource allocation, strategic planning, and risk management to optimize productivity and streamline processes. Proficient in coordinating logistics, overseeing supply chains, and implementing quality control measures for improved efficiency and cost reduction.


Chipotle Mexican Grill
• United States
• Restaurants
• 700 & Above Employee
• Customer Service Manager

  • Apr 2017 - May 2018