Experience

Quantum Technology Group

• Guam
• Information Technology & Services
• 1 - 100 Employee

• Partner and Principal Consultant

  • 2013 - Present



USAA

• United States
• Financial Services
• 700 & Above Employee

• Portfolio Architect

  • Jul 2009 - Sep 2017

  As a Portfolio Architect, partnered with business executives and stakeholders to develop technical strategy, multi-year capability roadmap and solution priorities. Provided oversight and guidance to domain architects who are responsible for business and technical domains. Responsible for assessing the health of the portfolio which included mapping end-to-end traceability from portfolio, domain and systems/applications to business capabilities and IT costs to ensure alignment to business goals. In addition, responsible for directing and driving research to foster innovation in business and IT. As an Enterprise Architect, partnered with Digital Transformation Team to develop enterprise personalization strategy. Collaborated with cross-functional architects to develop operational analytics architecture, including researched, championed and oversaw implementation of an enterprise real-time predictive analytics environment – enabling business partners to create insights from data to drive business decisions and actions to realize business value of analytics. Show less



GBTI Solutions, Inc.

• Charlotte, North Carolina Area

• Managing Partner & Chief Architect

  • Sep 2006 - Jul 2009

  As a Managing Partner, responsible for managing a team of technical and functional consultants who provided professional services to enterprise accounts, and actively managed resource capacity and workload alignment, driving account sales, and serve as escalation point for client matters. As an Enterprise Architect provided technical oversight to the Marketing and Sales Domain. Developed a multi-year Marketing & Sales enablement strategy to align with corporate growth and member experience objectives. In addition, collaborates with Business Leadership, Strategy Leadership, Technology Architecture and Program Delivery to craft a Marketing & Sales target state vision, and establish a Marketing & Sales improvement program and procure funding to achieve the Marketing & Sales target state vision. Show less



USAA

• United States
• Financial Services
• 700 & Above Employee

• Enterprise Architect

  • Jan 1997 - Sep 2006

  As a CRM Architect responsible for establishing the technical vision and leading all aspects of the implementation of the architecture for call center customer relationship management (CRM), marketing, sales and service applications. Lead a team of 50 consultants and internal staff (on site and off shore) in developing a highly integrated multi-tiered technical and data architectures, Chordiant, Unica/IBM and J2EE based enterprise applications, supporting 16000 call center customer service representatives across the US. In addition, as the domain architect collaborate with executives and senior business managers to identify architecture/infrastructure (e.g., workflow, content management, digital asset management, portal, etc.) needs in anticipation of future business requirements and establishing architecture roadmaps in accordance with the business vision. Conduct research and evaluation of new technologies to understand how the technologies can enhance USAA business processes through the development of reference architectures. Implement and manage monitoring tools for applications and business processes allowing proactive detection of service outages and business reporting on service level. As a member of Enterprise Architect provided leadership in the development of enterprise strategies within the IT organization. Document, educate and communicate target architecture to facilitate the adoption of the strategies. Evaluate and recommend application technologies, and identify and communicate enterprise architecture best practices, standard, and guideline. To ensure architectural consistency and build continuity across multiple development teams and business units, review proposed architecture and verify that it can be supported within the enterprise infrastructure. Work with application development teams to determine limitations of the current enterprise architecture and identify opportunities for improvement. Show less



San Antonio College

• United States
• Higher Education
• 400 - 500 Employee

• Adjunct Faculty Instructor

  • Jun 1999 - Dec 2003

  Instructed a course in Object-Oreiented Analysis and Design with UML. Instructed a course in Advanced OO design and Patterns. Instructed a course in Advanced Java Programming and J2EE. Instructed a course in Object-Oreiented Analysis and Design with UML. Instructed a course in Advanced OO design and Patterns. Instructed a course in Advanced Java Programming and J2EE.