Experience

Ontario Blue Cross

• Canada
• Insurance
• 1 - 100 Employee

• Support and Training Advisor

  • Jul 2023 - Present

• Client Experience Agent, Customer Experience Center

  • Sep 2021 - Jul 2023

  Handled all customer requests and answered customer grievances based on the process in place and carried out the necessary follow-ups.- Explained the conditions of admissibility and purchase, gave clear and concise information on coverage, claims process and the administration of contracts.- Worked on various database and business intelligence tools like JIRA, Power BI, Salesforce.- On team leader’ request, fostered newer employees with initial training/shadowing or update.



Walmart Canada

• Canada
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2019 - Present

  - Attending customer calls and providing information about various products and promotions. - Collecting cash, cheques and debit/credit card payments from customers and dealing with returns/refunds. - Answering customer queries and addressing any concerns they may have. - Communicating with management team for various other tasks as needed including managing shelves and tracking inventory. - Attending customer calls and providing information about various products and promotions. - Collecting cash, cheques and debit/credit card payments from customers and dealing with returns/refunds. - Answering customer queries and addressing any concerns they may have. - Communicating with management team for various other tasks as needed including managing shelves and tracking inventory.



Gatestone & Co.

• Canada
• Financial Services
• 700 & Above Employee

• Technical Support Representative

  • May 2021 - Jul 2021

  - Provided knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues by communicating electronically or on phone. - Consulted internal software, tools, and guides like CBS, Unified Desktop Finesse, PIPE, Xtools, Cisco FINESSE, Cisco IP Communicator, Arris CSR Tools, TSR Portal, SODNet, Tech Messenger, Zimbra etc. to research customer issues and implement solutions. - Provided knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues by communicating electronically or on phone. - Consulted internal software, tools, and guides like CBS, Unified Desktop Finesse, PIPE, Xtools, Cisco FINESSE, Cisco IP Communicator, Arris CSR Tools, TSR Portal, SODNet, Tech Messenger, Zimbra etc. to research customer issues and implement solutions.