Experience

Lanson Toyota

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• senior services advisor

  • May 2012 - Present

  • Reporting directly to Service Manager (Supervising Manager) • Maintaining a professional appearance at all time • Receiving appointment & Walk-In (non-appointment) -customer and their vehicles • Performing active reception on customer vehicles (technical pre-check-up of vehicle) • Utilizing receiving sheet for active reception • Determining customer needs via technical consultations on customer vehicle • Ensuring all customer contact details are correct and/or need to be updated and saved in Evolution System. • Forwarding collective and accurate maintenance & repair instructions to the workshop via job card • Ensuring job card details are correct and complete like: Customer contact nr., customer email, customer address, vehicle details, vehicle mileage, customer complaints, checking- / maintenance- / repair- & additional charges, time of maintenance & repair completion • Following up with workshop staff for vehicle repair and/or maintenance status • Following up with the customer on daily base (or discussed otherwise) about vehicle repair and/or maintenance status • Preparing maintenance and/or repair estimate for additional work and obtain customer approval/authorization in written form • Contacting customer regarding any change in estimate, promised delivery time, costs and time requirements immediately once information has been received • Checking the vehicle and its carried-out maintenance/repair work to ensure that work is completed and additional work is noted in the job card • Informing customer once vehicle is ready, washed and prepared for delivery/collection • Preparing Performa invoice and maintaining all job card related documentation together with job card folder at the reception desk along with vehicle keys • Reviewing maintenance/repair work carried out to customer upon collection of vehicle to ensure his needs are fulfilled Show less



Lanson Toyota

• India
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• senior services advicer

  • May 2012 - Present