Experience

Yas Plaza Hotels by Aldar Hospitality

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Cluster Assistant IT Manager

  • Jul 2023 - Present

  Abu Dhabi Emirate, United Arab Emirates Handling a Cluster of 06 Properties with 03 Different International Brands (IHG | Radisson | Rotana) - Crowne Plaza Abu Dhabi Yas Island - Staybridge Suites Abu Dhabi Yas Island - Radisson Blu Abu Dhabi Yas Island - Park Inn by Radisson Abu Dhabi Yas Island - Rotana Abu Dhabi Yas Island - Centro Yas Island Abu Dhabi



Jumeirah Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Assistant IT Manager

  • Jan 2023 - Jun 2023

  Jumeirah Messilah Beach Hotel & Spa,Kuwait About Employer - 5 star Luxuary Hotel | 407 guest rooms including Private Villas, swimming pool | 7 restaurants with multiple banqueting facilities| . Accountable for the smooth operations of all major applications and IT Services, such as, but not limited to, core line of Business Applications and interfaces. Working independently with direction from Director of IT, collaborating closely with other IT subject matter experts and business stakeholders. Manages a team of… Show more About Employer - 5 star Luxuary Hotel | 407 guest rooms including Private Villas, swimming pool | 7 restaurants with multiple banqueting facilities| . Accountable for the smooth operations of all major applications and IT Services, such as, but not limited to, core line of Business Applications and interfaces. Working independently with direction from Director of IT, collaborating closely with other IT subject matter experts and business stakeholders. Manages a team of two IT professionals providing strategic direction and guidance on day-to-day operations as well as tactical projects. Provides and maintains consistent delivery of IT support services to the business to satisfy both our internal and external guests. . Configuring and manage Juniper Mist network devices, including access points, switches, and controllers. They must also be able to monitor network performance, troubleshoot issues, and optimize network settings. . Anticipating imminent hardware, networking or Database problems and liaise with relevant team members to implement resolutions Assisting in developing, implementing, testing and maintaining server level disaster recovery plans . Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members. . Assist the Director of I.T with performance management and development of Systems Administrator & I.T Specialists. and managing local implementation of projects, testing of applications and hardware upgrades. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• IT Incharge

  • Nov 2021 - Jan 2023

  Intercontinental Mamunagu Resort,Maldives About Employer - 5 Star Luxury Resort | 81 villas | 5 Restaurants | • ensuring critical systems, specifically Front Office PropertyManagement System, Call Accounting, HSIA, PABX and Food &Beverage Point of Sales computer systems are available twenty-four (24) hours per day. • Provide Systems Administration, including maintaining user/groupaccounts, user configuration, trouble-shooting access problems andcompletion of on-site documentation. • Assist with providing system support… Show more About Employer - 5 Star Luxury Resort | 81 villas | 5 Restaurants | • ensuring critical systems, specifically Front Office PropertyManagement System, Call Accounting, HSIA, PABX and Food &Beverage Point of Sales computer systems are available twenty-four (24) hours per day. • Provide Systems Administration, including maintaining user/groupaccounts, user configuration, trouble-shooting access problems andcompletion of on-site documentation. • Assist with providing system support services, including service outagediagnosis, troubleshooting and restoration of service, virus protectionmanagement. • Assist with maintaining and promoting IHG core technology standards as outlined in the IHG IT Core Standards. • Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multihoming devices, etc). •Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried outin accordance with corporate and local policies. •Assist with administration of Microsoft O365, connection to global VPN and other communication tools. •Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency. Show less



Sun Siyam Resorts

• Maldives
• Hospitality
• 200 - 300 Employee

• IT Administrator

  • Jan 2021 - Oct 2021

  Sun Siyam Vilu Reef,Maldives About Employer - 5-Star resort | 103 Villas | 5 Restaurants | • Responsible for all technical aspects and implementation of an IT Infrastructure • Establish service level agreements between IT group and end users • DHCP and DNS administration and troubleshooting of the relates issues • Establish network specifications by conferencing with users, analyzing workflows, access conformation and security requirements • Define network policies and procedures • Group Policy… Show more About Employer - 5-Star resort | 103 Villas | 5 Restaurants | • Responsible for all technical aspects and implementation of an IT Infrastructure • Establish service level agreements between IT group and end users • DHCP and DNS administration and troubleshooting of the relates issues • Establish network specifications by conferencing with users, analyzing workflows, access conformation and security requirements • Define network policies and procedures • Group Policy implementation, roll out, and troubleshooting. • Corporate office environment supports several technologies such as VoIP, VPN, and Teleconferencing. Operating systems and software in user Server 2012r2, Server 2008r2 with Active Directory, Windows 10 pro, MS Office 2013/2016 • Responsible for server administration tasks including: User accounts and les sharing permission maintenance, group policy, VM Ware administration, and development of documentation for future IT use. • Responsible for resolving day-day hardware and software issues including desktop and network administration • Troubleshoot mobile devices, and complex networking issues. . Responsible for purchasing hardware and software equipment including smart phones, laptops/desktops, servers, storage media, and printers. • Active Directory support and Administration (Group policy, permissions, account provisioning) • VMWare administration. • Exchange/Office 365 support, maintenance, and administration Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• IT Associate

  • Aug 2019 - Dec 2020

  Crowneplaza Kochi ,Kerala ,India About Employer - 5 Star Hotel | 269 Rooms | 5 Restaurants | 4 Conference Halls | 2 Ballroom | • Standardized the Entire network, servers & workstations as per brand standard. • Maintaining Active Directory, DHCP, DNS • Installing, configuring and maintain Wi-Fi Ruckus Access point and Ruckus Zone Director 3000 • Maintaining Juniper Firewall for Security • Management of 3M Digital Signage, ESCAP, Nomadix AG5600 & Freedom Software for WiFi Authentication, Juniper… Show more About Employer - 5 Star Hotel | 269 Rooms | 5 Restaurants | 4 Conference Halls | 2 Ballroom | • Standardized the Entire network, servers & workstations as per brand standard. • Maintaining Active Directory, DHCP, DNS • Installing, configuring and maintain Wi-Fi Ruckus Access point and Ruckus Zone Director 3000 • Maintaining Juniper Firewall for Security • Management of 3M Digital Signage, ESCAP, Nomadix AG5600 & Freedom Software for WiFi Authentication, Juniper SSG 320M Firewall for Admin & Guest.WiFi Network, Rukus Wireless Access Points and Rukus Zone Director 3000, HP Servers with Windows 2012 R2 and 2016 ,Cisco 2900 Series Routers & Network Switches (L2 & L3),Cabling Implementation, NEC EPABX & .Onity Door Lock Systems. • Management of G-suit and office 365 operations • Applying time to time updates of Anti-Virus, Microsoft & other Software’s • Assisting Hotel Guests with the HSIA (Wired and Wireless) and all other IT related issues. • Maintenance of Hotel IT Infrastructure related applications and hardware such as Opera, Micros POS, Material Control, VICAS, Infrasys Cloud, SUN, Infor, Prism, Resolution, FCS, Delphi. • Installing, supporting and maintaining new server hardware and software infrastructure. • Managing & troubleshooting IP telephony system Responsible for troubleshooting and configuring the NEC PABX assuring that it’s working properly and without any faults • Implementation of Point of Sale System (Infrasys) • For improve guest feedback & service placed the rental printer. • Micros Simphony EMC Creating new items, Employee Creating & permission, Happy Hours, Item Condiment Creating, Item deletion and discount configuration. • Implementation of Restaurant Table Management System (RESolution) • Supporting AV/IT Show less



The Leela Ashtamudi ,A Raviz Hotel

• India
• Hospitality
• 1 - 100 Employee

• IT Assistant

  • Mar 2018 - Aug 2019

  The Raviz Ashtamudi Resort & Spa ,Kerala,India About Employer - 5 Star Luxury Resort | 93 Rooms | 2 Restaurants | 2 Conference Halls | 1 Ballroom | • Installation and Maintenance of Window 2008,2012, R2 Server, XP, Windows 7, Win 8,8.1, Win 10 MS Office tools, Office 365. • Installing Active Directory and ensuring security by implementing Group Policy. • Maintenance, Backup & Recovery of 24 Online Billing and Authentication device. • Setting up and Installation of Desktops, laptops, Printers, Scanners & other IT… Show more About Employer - 5 Star Luxury Resort | 93 Rooms | 2 Restaurants | 2 Conference Halls | 1 Ballroom | • Installation and Maintenance of Window 2008,2012, R2 Server, XP, Windows 7, Win 8,8.1, Win 10 MS Office tools, Office 365. • Installing Active Directory and ensuring security by implementing Group Policy. • Maintenance, Backup & Recovery of 24 Online Billing and Authentication device. • Setting up and Installation of Desktops, laptops, Printers, Scanners & other IT Equipment for all the other Department. • Troubleshooting Wi-Fi issues in Tablets, Smartphones, and PCs checking Internet speed daily. • Backup and Recovery using Windows Backup. • Decision making for purchasing new hardware. • Configuring Outlook 2010, 2013, 2016,Office 365 • Effectively coordinate with Hardware, Software team, and BSNL and Vodafone professionals for the smooth running of the business. • Checking and Maintaining CCTV and IP Camera. • Installing and Maintaining Hotel Software IDS & Symantec Endpoint Protection antivirus software. Show less



Tech Savvy IT Solutions

• Canada
• Information Technology & Services
• 1 - 100 Employee

• IT support Engineer

  • Feb 2017 - Mar 2018

  Kollam, Kerala, India • Providing support to Computer systems. • Repairing Hardware components of personal computers, laptops, and printers. • Providing upgrade service to all computer platforms. • Installing antivirus software to strengthen IT security. • Replacing certain internal component in desktop computers as needed. • Expert in troubleshooting HP, Dell, Acer, Lenovo, MSI, Asus PCs, and Laptops. • Ability to build custom computers, Workstations, and repair computer… Show more • Providing support to Computer systems. • Repairing Hardware components of personal computers, laptops, and printers. • Providing upgrade service to all computer platforms. • Installing antivirus software to strengthen IT security. • Replacing certain internal component in desktop computers as needed. • Expert in troubleshooting HP, Dell, Acer, Lenovo, MSI, Asus PCs, and Laptops. • Ability to build custom computers, Workstations, and repair computer peripherals. • Skilled in installing, maintaining and supporting IT & AV equipment. • Building Gaming PCs, Workstations, Mac Mini. • Knowledge in processors like AMD, INTEL and (ARM) Show less