Experience

Burjeel Hospital for Advanced Surgery, Dubai

• United Arab Emirates
• Hospitals and Health Care
• 100 - 200 Employee

• Manager-Medical Transcription

  • Jun 2013 - Present

  Use of electronic Medical Record (EMR) system and Transcriptionist SAP (System Application Product) for preparation of Burjeel Hospital medical reports. Transcribe and edit recorded or written material for Advanced Surgery, including medical reports, operative reports, discharge summaries, patient history and examinations, physician letters and notes, radiology reports and physiotherapy notes. Verify accuracy of patient information such as name and identification number; verify accuracy of transcription for correct punctuation, grammar, and spelling. Distribute and collect dictation and transcribed reports; follow up on physicians' missing and late dictation. Assisting in JCIA program for the Quality Department. Organizing Departmental meetings, recording the minutes and preparing presentations for the same. Collect, tabulate, and generate reports on statistical data, as appropriate and prepare a monthly statistical data and maintaining Key Performance Indicator. Following up with onsite support team on progress of requests ensuring timely completion. Reviewing and checking the performance levels of the team based on various Key Performance Indicators (KPI). Maintain strict adherence to patient confidentiality according to provider standards and government regulations. Coaching and mentoring new joiners and ensuring there is complete knowledge transfer from the team seniors. Developing training plans for new joiners and ensuring that plans are adhered to hospital policies. Provides administrative support for Operations Team by sending daily statistics from all departments of the hospital. Documenting, scheduling, processing medical claims and invoice approvals and followup on the same.



M-Squared Software & Exports Pvt. Ltd, Technopark

• Thiruvananthapuram, Kerala, India

• Senior Quality Analyst

  • Jan 2005 - Apr 2013

  Supervises daily activities of the medical transcription department to optimize productivity. Assigns, schedules and oversees the work of the transcription area of the department. Ensures that physician's dictations are completed correctly and promptly. Makes day-to-day decisions within or for a group/small department. Reviewing the final products for any errors and/or omissions. Verify accuracy of patient information such as name and identification number, verify accuracy of transcription for correct punctuation, grammar and spelling. Maintain the stipulated Turn Around Time for completion of reports. Supervises a group of primarily para-professional level staffs. Identifying technical training needs of the team members and communicating this to the Manager. Identifying technical training needs of the team members and communicating this to the Manager