Experience

Computer Age Management Services Limited

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Reconciliation Analyst

  • Jan 2020 - Present

   Draft quality assurance policies and procedures  Monitor and Sample cases processed to ensure the SLA is met  Document internal audits and other quality assurance activities  Investigate complaints and escalations  Analyse data to identify areas for improvement in the quality system  Develop, recommend and monitor corrective and preventive actions  Prepare reports to communicate outcomes of quality activities  Identify training needs and organize training interventions to meet quality standards  Coordinate and support on-site audits conducted by external providers  Evaluate audit findings and implement appropriate corrective actions  Monitor risk management activities  Responsible for document management systems Show less



Intelenet Global Services Private Ltd.

• Quality Analyst