Call Center Agent

• Sep 2020 - Present

Handle 100+ customer interactions per day, giving detailed, friendly, personalized, and courteous service to guarantee every customer satisfaction. Collect source data such as customer names, phone numbers, addresses, credit card information for 50+ customers per day, and enter every data into the pos system. Learn by rote all restaurant items and services to be able to answer customer questions promptly and efficiently and improve upsells. Handle 100+ customer interactions per day, giving detailed, friendly, personalized, and courteous service to guarantee every customer satisfaction. Collect source data such as customer names, phone numbers, addresses, credit card information for 50+ customers per day, and enter every data into the pos system. Learn by rote all restaurant items and services to be able to answer customer questions promptly and efficiently and improve upsells.

Summer Intern

• Jul 2022 - Aug 2022

Housing Specialist

• Oct 2021 - May 2022

Review and approve 20+ applications per shift, from applicant clients who applied for First Time Homebuyer Program. Interact with more than 50 clients per day via email and phone calls. Extract data of 500+ clients from various sources and manage it in Excel and google Sheets. Review and approve 20+ applications per shift, from applicant clients who applied for First Time Homebuyer Program. Interact with more than 50 clients per day via email and phone calls. Extract data of 500+ clients from various sources and manage it in Excel and google Sheets.

Cashier Customer Service

• May 2018 - Jul 2020

Greeted customers, and handled payments via a POS system fulfilling over 300+ orders per shift. Worked with my team to maintain smooth operations and high standards of customer service during the highvolume rushes. Operated drive-thru services including taking orders, handling payments, and delivering food in a prompt but friendly manner within 100 seconds for every client. Greeted customers, and handled payments via a POS system fulfilling over 300+ orders per shift. Worked with my team to maintain smooth operations and high standards of customer service during the highvolume rushes. Operated drive-thru services including taking orders, handling payments, and delivering food in a prompt but friendly manner within 100 seconds for every client.