Anamika Roy
Learning and Organization Development Consultant at Seva Foundation- Claim this Profile
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Bio
Credentials
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Learning How to Learn Certification
Deep Teaching SolutionsJul, 2022- Oct, 2024 -
Motivating and Engaging Employees
LinkedInMar, 2020- Oct, 2024 -
Train the Trainer
LinkedInMar, 2020- Oct, 2024 -
PRINCE2 Qualified - Project Management
PRINCE2.com -
Personal Trainer and Group Exercise Instructor Register of Exercise Professionals (REPS) at Level 3
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Experience
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Seva Foundation
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United States
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Non-profit Organizations
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1 - 100 Employee
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Learning and Organization Development Consultant
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Jun 2021 - Present
Development and deployment of an Online Workshop Curriculum on Financial Sustainability for Eye Care Institutions globally; Creation of individual micro training modules to form course units, designing a learning path and curated library of other learning resources for the participating cohorts; - Training and Capacity building of all stakeholders through sensitization on change management. Development and deployment of an Online Workshop Curriculum on Financial Sustainability for Eye Care Institutions globally; Creation of individual micro training modules to form course units, designing a learning path and curated library of other learning resources for the participating cohorts; - Training and Capacity building of all stakeholders through sensitization on change management.
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Alpha Digital Health Care
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India
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Health, Wellness and Fitness
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1 - 100 Employee
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Learning and Development Consultant
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Jul 2020 - Jun 2021
- Designed on-boarding and training roadmap for new hires across all profiles in the business focusing on the organization’s key mission in building a patient-centric sexual and mental digital health clinic in India - Designed Assessment Centres based on measurable factors including management and leadership style, people skills, values, behaviours and attributes like adaptability & culture fitment - Sourced and conducted interviews for Senior Management profiles including HR, Product, Sales Head and specialized roles such as Clinical Psychologist and Nutritionist Manager Show less
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Institute for Global Development
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India
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Non-profit Organizations
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1 - 100 Employee
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Programme and Training Manager
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Jul 2018 - Dec 2020
- Designed, conducted, and organized training programs on Maternal, New Born and Child Health (MNCH) to improve regional staff performance and ensure organizational productivity - Led the COVID-19 Emergency Response Project through recruitment, training and deployment of 150 Clinic assistants in Delhi & NCR - Driven the COVID-19 Telemedicine Project supporting marginalised population across various geographical interventions in India through management and process training of all stakeholders - Managed and trained regional programme coordinators through capacity building sessions & quality monitoring - Documentation, reporting and oversee the execution of project deliverables, budgeting, action plans and monitoring processes Show less
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arvato UK
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United Kingdom
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1 - 100 Employee
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Head of Learning and Development
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Jul 2013 - Feb 2018
Led the Training and Quality function for some of most globally respected consumer brands including BMW, Renault UK, Zara.com, Benefit Cosmetics and O2 Home- Responsible for Training Curriculum development and Training Needs Analysis for all clients - Managed a team of 25 Training and Quality Specialists through Train the Trainer sessions, quality monitoring and personal development plans- Collaborated with functional heads streamlining testing and evaluation processes of training programs- Designed interactive and innovative learning solutions driving measurable results for the business Show less
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Training And Quality Manager
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Jan 2011 - Jul 2013
- Developed training programs across all accounts in the private sector- Delivery of Management Training Programs to senior managers on communication, leadership skills etc. - Delivered product, process and soft skills training for new hires and developed quality scorecards for quality assurance- Led calibrations with operation heads ensuring scoring consistency and alignment, internally and with clients
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Head Of Quality Assurance
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Feb 2011 - Jan 2013
• Responsible for monitoring and maintaining quality and compliance targets;• Monitoring and auditing products to ensure high standards of quality;• Conduct quality coaching sessions for inbound/outbound phone and email interactions;• Coach, mentor, conduct one-on-one discussions and manage the performance of team members regarding work ethics, productivity, KPIs and career growth• Provide weekly reporting for each loyalty account ensuring quality is within SLA;• Maintain and organize all QA records, data, & information• Coordinating the investigation of customer complaints. Show less
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Customer Service Supervisor
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Aug 2009 - Jan 2013
• Dynamic customer service professional experienced in both inbound and outbound calls;• Responsible for processing memberships for online joiners;• Use of various network systems to manage members records, statistics and process correspondence;• Ensure correct and accurate entry of customer’s details on the system;• Processing Payments- Cheques/Credit Card/Debit Card/Direct Debits/Postal Orders on ‘CARE’ database;• Demonstrating the utmost professionalism when dealing with customer complaints. Show less
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The Bollywood Co.
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Entertainment Providers
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1 - 100 Employee
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Senior Choreographer and Performer
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Oct 2009 - Oct 2015
• Performed at ‘Big Dance’, Move It – Europe’s biggest annual dance and performing event and many other corporate and charity events • Bollywood Fusion Dance -Teacher for beginners and intermediate students • Choreographed and performed for ‘Just Jhoom Fitness’ DVD launch in UK • Kids Dance Classes in West London (Age 5 and over) • Choreographed for Group Dance performances – Eros International Featured in ‘Zara Zara’ Music Video by Arjun (British Singer) Performed at the UK Asian Music Awards in Wembley Stadium 2012 Show less
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Sheraton Skyline Hotel
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United Kingdom
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Hospitality
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Front Office Supervisor
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Feb 2007 - Jul 2009
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment; • Reviewing all guest feedback via letter and email and ensuring a prompt and appropriate response to facilitate 100% guest satisfaction; • Identifying and meeting the individual training and development needs of other members of the team; • Consistently rewarded by management for the quality, attention to detail and exemplary customer service; • Experience gained in dealing with international guests from diverse backgrounds. Show less
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The Danceworx Performing Arts Academy
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India
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Entertainment Providers
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1 - 100 Employee
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Assistant Dance Instructor
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Jan 2003 - Dec 2005
Dance Styles • Indian Classical – Odissi • Jazz • Contemporary • Bollywood • Street Dance Styles • Indian Classical – Odissi • Jazz • Contemporary • Bollywood • Street
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Education
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2005 - 2008
Middlesex University
Bachelor's degree, Dance
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