Experience

Big Texas Roofing and Solar

• United States
• Construction
• 1 - 100 Employee

• Office Manager

  • May 2021 - Present

  I manage clients database and job performance through Acculynx, Keeping files updated, photographic records using company cam, Contract elaboration and electronic signature using Adobe Pro. I coordinate contracts delivery and keep open communication with client related matters. I am a point of contact between our customers and our crew on the ground. I manage clients database and job performance through Acculynx, Keeping files updated, photographic records using company cam, Contract elaboration and electronic signature using Adobe Pro. I coordinate contracts delivery and keep open communication with client related matters. I am a point of contact between our customers and our crew on the ground.



Medellin Strategic

• United States
• Leasing Non-residential Real Estate

• Chief Operating Officer

  • Nov 2018 - Present

  I direct, coordinate and manage operations of the company in Colombia, as a Tourism Concierge Agency. I lead interdisciplinary groups and clients, developing and encouraging touristic activities, short term rentals through digital platforms and booking, medical and entertainment concierge improvement and implementing. I direct, coordinate and manage operations of the company in Colombia, as a Tourism Concierge Agency. I lead interdisciplinary groups and clients, developing and encouraging touristic activities, short term rentals through digital platforms and booking, medical and entertainment concierge improvement and implementing.



AEI Lite Group

• CEO

  • Dec 2019 - Present

  I currently work as an entrepreneur, as the CEO of my startup e-commerce company, which has been functioning and growing during the past 3 years . A series of online stores and brands, under one enterprise group, that offers ecofriendly clothing solutions, clothing, accessories and other products motherhood related, and pet supplies and furniture. This is currently a small size project under constant developing and growing process, aiming to become the largest Colombian clothes retailer using recycled and ecofriendly materials as well as one of the most solid family enterprise groups.



Autodromo RPM Colombia

• Colombia
• Motor Vehicle Manufacturing

• Public Relations Manager

  • Jan 2018 - Mar 2020

  In charge of Public Relations an communication. In charge of Public Relations an communication.



Marketing Innovations Group

• Advertising Services

• Community and Project Manager

  • May 2016 - Feb 2017

  Point of contact between customers and their online reputation, maintaining the positive reviews up, reviewing the bad ones, and managing their online presence across all different directories, customers were using. In charge of developing online marketing strategies that could help customer’s to increase their good reputation, presence and revenue. Creating new leads for potential new clients and in charge of helping with other various different tasks, directly related to the high management area.



Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Google Assist Scale Specialist

  • Feb 2015 - May 2016

  Dedicated tech support consultant and first line of contact for enterprise customers of one of the largest and more important company in the technological industry, Google. Focused on their business cloud platform solution, Google Apps for work, the main goal was to assist customers to start or transition and deploy their businesses within the Google App. Leading customers in trial to convert to the paid subscription of the service and to stay using it. Dedicated tech support consultant and first line of contact for enterprise customers of one of the largest and more important company in the technological industry, Google. Focused on their business cloud platform solution, Google Apps for work, the main goal was to assist customers to start or transition and deploy their businesses within the Google App. Leading customers in trial to convert to the paid subscription of the service and to stay using it.



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Tech support consultant

  • Jun 2014 - Dec 2014

  Tech support for Sears customer, setting up appointments for maintenance and sales advisor for home solutions, including warranties for their appliances. Tech support for Sears customer, setting up appointments for maintenance and sales advisor for home solutions, including warranties for their appliances.



Teleperformance Colombia

• Microsoft Licensing Specialist

  • Oct 2013 - Jun 2014

  Working as a licensing specialist for Microsoft, providing support for commercial customers, regarding licensing schemes, products, and tools designed to manage licensing agreements. Also providing basic tech support over product activations, software download, and errors for this processes. I worked with LATAM customers, both, Spanish and English speakers. Working as a licensing specialist for Microsoft, providing support for commercial customers, regarding licensing schemes, products, and tools designed to manage licensing agreements. Also providing basic tech support over product activations, software download, and errors for this processes. I worked with LATAM customers, both, Spanish and English speakers.

• Team Lead

  • Oct 2012 - Sep 2013

  Initially working as a sales consultant, providing also customer service and tech support for Comcast, within the home services division. Working as a team lead and sales coach, setting action plans for performance and sales, keeping the goal for metrics and customer satisfaction on target at all times. Providing coaching, individually, to team members to help them achieve their KPI's. It was a campaign for native Americans, and I was one of the pioneers of their line in Colombia. Initially working as a sales consultant, providing also customer service and tech support for Comcast, within the home services division. Working as a team lead and sales coach, setting action plans for performance and sales, keeping the goal for metrics and customer satisfaction on target at all times. Providing coaching, individually, to team members to help them achieve their KPI's. It was a campaign for native Americans, and I was one of the pioneers of their line in Colombia.



West Corporation

• Türkiye
• Computer and Network Security

• Team Lead

  • Nov 2011 - Dec 2012

  Working as a home agent helpdesk at first with tech support For one of the largest appliances company, General Electrics, providing assistance to Hispanic and American English and Spanish. Team Lead for a group of 13 people (also from home) focused on providing outstanding customer service for the ToysRus.com line, keeping metrics, goals and customer satisfaction on target. Providing Coaching, monitoring quality guideliness and creating action plans and motivational strategies for the group. This was a purely bilingual campaign to Native American speakers, within the United States.

• Customer Service Specialist

  • Jun 2010 - May 2011

  Customer Service Agent for Sprint, one of the biggest mobile phone companies in the United States, in the prepaid phones division. As a mentor, I was in charge of leading the new groups through their learning process, maintaining their performance on target so they could be promoted to the operations. Customer Service Agent for Sprint, one of the biggest mobile phone companies in the United States, in the prepaid phones division. As a mentor, I was in charge of leading the new groups through their learning process, maintaining their performance on target so they could be promoted to the operations.



BILATERAL

• Colombia
• Telecommunications
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2009 - May 2009

  Customer Service for Tracfone Wireless Inc. within USA, in relation to the proper use and management of mobile phones, technical support for damage or manufacturing defects and overall care of complaints and claims for services rendered. Customer Service for Tracfone Wireless Inc. within USA, in relation to the proper use and management of mobile phones, technical support for damage or manufacturing defects and overall care of complaints and claims for services rendered.



1aUno call center

• Sales Consultant

  • Jan 2008 - Nov 2008

  Tele marketing and sales abroad. From November to April sales of medical insurance and life insurance to Mexico, sales management and quality control of it. From April to July I worked with wire line sales locally and internationally to Canada and USA. Tele marketing and sales abroad. From November to April sales of medical insurance and life insurance to Mexico, sales management and quality control of it. From April to July I worked with wire line sales locally and internationally to Canada and USA.