Experience

BIG W

• Australia
• Retail
• 700 & Above Employee

• Seller Support Manager

  • Aug 2022 - Present



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Team Leader

  • Nov 2021 - Aug 2022

• Account Manager

  • Mar 2018 - Nov 2021

  Account Manager for key accounts at eBay:- Develop and maintain long term trust relationship with 150+ key accounts. - Provide business insights along with delivering consultative solutions to accounts by educating them on how to be successful on eBay.- Analysing accounts in detail, identify growth opportunities and suggest Account Growth Plan accordingly.- Increasing GMV by implementing best practices, Marketing tools, Programs, Retail Promotions, Deals and value drivers such as Handling time, Free Shipping, Cross Border Trade, Optimising Titles and having images as per policy.- Increasing conversion rate by adopting the Programs like Promoted Listing, eBay Guaranteed Delivery, and Product Based Commerce.- Maintaining Account's health by appealing and removing the defects.- Face to Face meeting with middle and c level management.- Using Salesforce and Tableau for Account Management and Reporting.



Dell Technologies

• Biotechnology Research
• 1 - 100 Employee

• Program Management Officer

  • Apr 2014 - Sep 2016

  -Managed and exceeded a US$ 100 million annual partner sales target consecutively for two years.-Conducted BNA and on-boarded over 60 partners into the program.-Managed multi-tier partners’ (approximately 150) across the region.-Coordinated over 20 training programs in Pakistan and Malaysia for all Dell certifications and operations for the region.-Optimised sales quota turnaround time from 2 weeks to 1 week.-Lead quarterly business performance reviews for the region.-Ensured that partners’ sales targets were met.-Managed review and disbursement of partner rebates.-Weekly sales target reporting with internal & external stakeholders.-Managing credit risk and compliance within partners.-Supporting partners on operational issues.-Coordinated and managed Dell channel global events throughout the country.-Ensured partners complete their trainings through webinars.-Disbursement of EDMs to the partners. Ensuring the EDMs are made as per the global policies and legal guidelines.-Assisted in making quarterly plans as per the target assigned to the region with the local and global team.

• Marketing Specialist

  • Apr 2013 - May 2014

  Conducted Marketing communications activities in collaboration with Intel which included:- Owned and managed the launch of Dell Experience Centre for Pakistan’s largest city (Karachi).- Successfully coordinated and managed 5 product launch events.- Managed 4 vendors across the country for branding retail stores.- Oversaw final design and approval of point-of-sale material.- Executed local print advertisements, billboards and press releases for the products and events as per Dell Global standards.- Oversaw and coordinated execution of digital media strategy.- Analyzed and identified grey channel retailers on an ongoing basis, to support the business- increasing market share of official channel products.- Coordinated and managed quarterly marketing sprints with agency