Experience

Deel

• United States
• Human Resources Services
• 700 & Above Employee

• Customer Support Specialist

  • Nov 2022 - Present

  - Exemplifying customer-centricity by actively listening, empathizing, and troubleshooting complex customer issues. Driving operational efficiency by strictly adhering to SLAs and working to resolve issues at Deel speed resulting in a high level of customer satisfaction and increased customer retention. -Collaborating cross-functionally, leading to streamlined workflows, reduced response times, reduced customer issue resolution times, and enhanced team productivity. - Promoting brand reputation, driving customer retention, influencing product improvement, and identifying process gaps to ensure optimal operational efficiency. Show less



Motive

• United States
• Software Development
• 700 & Above Employee

• • Sep 2022 - Nov 2022

  Project Employee Journey-First 120 Days: Spearheaded this project focused on improving the onboarding experience for new employees and lowering attrition rates. Carefully structuring a series of trainings enabling them to gain a deep understanding of Motive's products, company processes, system usage, and ensure their compliance awareness. This initiative achieved tremendous success by significantly ramping-up new hires quickly and lowering employee attrition.Project ISP: To ensure the effectiveness of Motive's sustainability measures and business continuity strategies, implemented an initiative to assess the ideal internet service provider speed, backup connection, and backup power for seamless work-from home operations during a period of significant internet and power outages in the country. Show less

• • Mar 2022 - Sep 2022

  - Serving as the main point of contact for client issues and diverse queries about Motive's products and services. - Providing top-notch assistance to clients including troubleshooting for various technical issues and providing prompt resolution through chats, E-mails and calls. - Involved in the creation, and escalation of cases for other departments.- Known for successfully de-escalating agitated customers and achieving and maintaining a 94%+ customer satisfaction score. Show less



Immentia

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Content Writer

  • Dec 2018 - Apr 2019

  Worked for Lancerhop, a project of Immentia, and did the following in my capacity: - Created high-impact content for a variety of clients. - Collaborated with the copywriting team in completing all phases of client’s projects from planning to on-time completion of quality deliverables. - Demonstrated excellent writing, impeccable grammar usage, editing and proofreading skills. Worked for Lancerhop, a project of Immentia, and did the following in my capacity: - Created high-impact content for a variety of clients. - Collaborated with the copywriting team in completing all phases of client’s projects from planning to on-time completion of quality deliverables. - Demonstrated excellent writing, impeccable grammar usage, editing and proofreading skills.



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• • Nov 2015 - Dec 2015

  Corporate Communications Department:Was responsible for the execution of the corporate social responsibility campaigns and activities for the company, among which included: - Setting up and inauguration of an ICT lab at the HDF Model School, Dosehara Road, Union Council Mahu Dheri, Mardan. The lab, first of the sixth planned during the months of November, was established as a part of the VimpelCom’s global Make Your Mark Program which aimed at imparting latest ICT skills to those who do not have access to latest educational means and to help educational institutions serving marginalized social classes.- Commemoration of International Day of Persons with Disabilities with the disabled and physically challenged children of the Al-Farabi National Special Education Centre.- Was further responsible for the development and dissemination of information and messages for variety of purposes as required for the company's internal communications. Creating the content of memos and newsletters, important announcements and their timely dissemination and upload on the company's portal. Show less

• • Jul 2015 - Oct 2015

  Marketing Internet Data department:Was responsible for executing and handling the Research and Analysis project for the Marketing-Internet department. - The project aimed to improve the Internet experience of the current and potential Mobilink users from the youth segment.- As part of the digital focus, specifically understanding the importance of the youth segment as prime Internet users and to offer products and services that they can relate with. - This was achieved by gathering their opinions and insights through conducting focus groups across universities present in cities of Rawalpindi, Islamabad and Lahore. Show less



Zong CMPak Ltd

• Telecommunications
• 700 & Above Employee

• Internee

  • Jul 2014 - Oct 2014

  - Assisted in managing franchise operations including maintaining and recording complete data of ZONG franchises across Pakistan. - Handling new franchise on boarding making entries in record, finalizing and sending contract, Bank guarantee collection and providing go ahead to commence operations once requirements were fulfilled. - Was responsible for process improvement of in place processes. - Assisted in managing franchise operations including maintaining and recording complete data of ZONG franchises across Pakistan. - Handling new franchise on boarding making entries in record, finalizing and sending contract, Bank guarantee collection and providing go ahead to commence operations once requirements were fulfilled. - Was responsible for process improvement of in place processes.



Bank Alfalah Limited

• Pakistan
• Banking
• 700 & Above Employee

• Internee

  • Jun 2013 - Aug 2013

  - Responsible for Account opening, document collection and verification, advising the clients on most suitable account type for their needs. - Worked in Clearing department looking after both inward and outward clearing. - Worked in Credits department dealing with issuance of loans to customers based on profile and history. Portfolio included mortgage, Auto finance and business loans. - Rotation in HR department assisting in recruitment process for mid-career level positions. Was a part of the interview panel taking notes from an HR perspective. Show less