Experience

Brasil Game Show

• Brazil
• Entertainment Providers
• 1 - 100 Employee

• Customer Success

  • Jul 2023 - Present

  Relacionamento com clientes corporativos nacionais e internacionais; Reuniões e Conference Calls para orientar os clientes patrocinadores das melhores práticas para participar do evento; Monitorar os serviços prestados pelos setores da empresa para garantir a plena satisfação do cliente; Acompanhamento dos patrocinadores durante a realização da feira. Relacionamento com clientes corporativos nacionais e internacionais; Reuniões e Conference Calls para orientar os clientes patrocinadores das melhores práticas para participar do evento; Monitorar os serviços prestados pelos setores da empresa para garantir a plena satisfação do cliente; Acompanhamento dos patrocinadores durante a realização da feira.



Windsor Hoteis

• Brazil
• Hospitality
• 700 & Above Employee

• Events Coordinator

  • Oct 2021 - Jun 2023

  Coordination of service, set-up and cleaning during the preparation, execution and finalization of events; Elaboration of internal communication for other sectors of the hotel; Financial control spreadsheets for the events sector; Cashier operation, invoice issuance, and event closings; Monitoring of the sector stocks and request of material for events with the storeroom; Financial control of audiovisual equipment contracted with the third-party company; Preparation and distribution of service orders for events; Support in communicating with foreign clients. Show less



Hurb

• Brazil
• Technology, Information and Internet
• 700 & Above Employee

• Customer Experience

  • May 2021 - Oct 2021

  1st level service; Orientation to customers and opening of calls to the responsible sectors; Use of the Zendesk and Sisainen platforms. 1st level service; Orientation to customers and opening of calls to the responsible sectors; Use of the Zendesk and Sisainen platforms.

• Events Coordinator

  • Oct 2019 - Mar 2020

  Support in communicating with foreign clients; Accompanying the assembly and disassembly of events; Assistance to coordinators in the preparation and execution of events; Coordination of dressing room services in events with artistic attractions. Support in communicating with foreign clients; Accompanying the assembly and disassembly of events; Assistance to coordinators in the preparation and execution of events; Coordination of dressing room services in events with artistic attractions.