Experience

Office de Tourisme Quimper Cornouaille

• France
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Conseillère en séjour

  • Feb 2023 - Present



Coucou French Classes

• United States
• Language Schools
• 1 - 100 Employee

• French Teacher

  • Sep 2019 - Aug 2021

  Teach French grammar and vocabulary to groups of 10 students max. from beginner to advanced level Teach French grammar and vocabulary to groups of 10 students max. from beginner to advanced level



Warby Parker

• United States
• Apparel & Fashion
• 700 & Above Employee

• Customer Experience Advisor - Digital Support

  • Jul 2020 - Oct 2020

  - Delivered customer service over email, chat, and SMS - Processed sales orders, exchanges, and returns - Updated customer files - Addressed customer's concerns and questions about orders - Tracked ordrers, troubleshot and escalated issues when needed - Managed store visit, opticians, and Warby Parker Doctors' appointments - Explained the company's policies - Delivered customer service over email, chat, and SMS - Processed sales orders, exchanges, and returns - Updated customer files - Addressed customer's concerns and questions about orders - Tracked ordrers, troubleshot and escalated issues when needed - Managed store visit, opticians, and Warby Parker Doctors' appointments - Explained the company's policies



Warby Parker

• United States
• Apparel & Fashion
• 700 & Above Employee

• Sales Advisor

  • Aug 2019 - Apr 2020

  - Greeted and advised customers according to their prescriptions and preferences - Processed orders, exchanges, and returns - Escalated issues to appropriate staff - Explained the company’s policies - Greeted and advised customers according to their prescriptions and preferences - Processed orders, exchanges, and returns - Escalated issues to appropriate staff - Explained the company’s policies



La Durée

• Belgium
• Food and Beverage Services
• 1 - 100 Employee

• Retail Salesperson

  • Jul 2019 - Aug 2019

  - Greeted customers - Handled pastries and beverages orders, and gifts - Handled POS Systems - Greeted customers - Handled pastries and beverages orders, and gifts - Handled POS Systems



Avanti Destinations

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Confirmation Specialist

  • Sep 2018 - May 2019

  - Handled follow-up on confirmation of hotels, transfers, and tours with international suppliers - Researched alternate options for services that were unavailable and could not be confirmed - Managed special requests for customized tours, transportation, hotels, and followed up with international suppliers regarding pricing and confirmation - Managed hotel and special request databases - Handled calls from travel consultants who had questions or issues on a booking - Performed… Show more - Handled follow-up on confirmation of hotels, transfers, and tours with international suppliers - Researched alternate options for services that were unavailable and could not be confirmed - Managed special requests for customized tours, transportation, hotels, and followed up with international suppliers regarding pricing and confirmation - Managed hotel and special request databases - Handled calls from travel consultants who had questions or issues on a booking - Performed quality-check on bookings - Performed hotel inspections during educational trips, and submitted reports

• Travel Consultant

  • Sep 2017 - Sep 2018

  - B2B - Europe specialist - Handled inbound calls from customers - Managed quotes and bookings - Updated booking notes - Processed payments for bookings - Troubleshot problems - Handled complaints - Identified and escalated priority issues - Answered questions and inquiries about the company's products and destinations



Mortensen's Bakery

• Solvang, CA

• Bakery Counter Assistant

  • Mar 2017 - Jul 2017

  - Greeted customers - Handled pastries and beverages orders - Used cash register - Greeted customers - Handled pastries and beverages orders - Used cash register



CCI DE MORLAIX - Château du Taureau

• Carantec, France

• Guide and Booking Agent

  • Jul 2015 - Sep 2015

  - Guided groups of up to 90 people on the fort at sea - Handled the ferry boarding by counting the passengers and checking the tickets - Booking Agent : processed visit reservations over the phone and in person - Sales person at the gift shop of the fort : sold and managed the inventory - Guided groups of up to 90 people on the fort at sea - Handled the ferry boarding by counting the passengers and checking the tickets - Booking Agent : processed visit reservations over the phone and in person - Sales person at the gift shop of the fort : sold and managed the inventory



PIE Programmes Internationaux d'Echanges

• France
• Education Administration Programs
• 1 - 100 Employee

• International Programs Coordinator - Intern

  • Jun 2014 - Aug 2014

  - Researched and interviewed French volunteer host families for international exchange students - Performed front desk duties: greeted customers, handled ongoing/incoming calls, and emails - Oversaw French students’ visa applications for study abroad programs - Coordinated departures/arrivals of International and French exchange students… Show more - Researched and interviewed French volunteer host families for international exchange students - Performed front desk duties: greeted customers, handled ongoing/incoming calls, and emails - Oversaw French students’ visa applications for study abroad programs - Coordinated departures/arrivals of International and French exchange students - Took part in the organization of the international students' orientation week - Handled small groups of international students on various sightseeing tours in Paris Show less - Researched and interviewed French volunteer host families for international exchange students - Performed front desk duties: greeted customers, handled ongoing/incoming calls, and emails - Oversaw French students’ visa applications for study abroad programs - Coordinated departures/arrivals of International and French exchange students… Show more - Researched and interviewed French volunteer host families for international exchange students - Performed front desk duties: greeted customers, handled ongoing/incoming calls, and emails - Oversaw French students’ visa applications for study abroad programs - Coordinated departures/arrivals of International and French exchange students - Took part in the organization of the international students' orientation week - Handled small groups of international students on various sightseeing tours in Paris Show less



Air France

• France
• Airlines and Aviation
• 700 & Above Employee

• Arrival Lead, Passenger Service Agent, and Interpreter French-English/ English-French

  • Jan 2012 - Jan 2013

  - Managed the flights arrivals: filled out and organized the paperwork for the American Airport Authorities, was in contact with the airport security, gave the ok to open the aircraft and coordinated all airport services on arrival (Wheelchairs, Immigration Agent, airport, Unaccompanied minor, Bagages) - Checked-in and boarded passengers - Checked visa requirements for the passengers - Assisted the airline's passengers at immigration and customs - Trained in Gaetan, Altea, Amadeus… Show more - Managed the flights arrivals: filled out and organized the paperwork for the American Airport Authorities, was in contact with the airport security, gave the ok to open the aircraft and coordinated all airport services on arrival (Wheelchairs, Immigration Agent, airport, Unaccompanied minor, Bagages) - Checked-in and boarded passengers - Checked visa requirements for the passengers - Assisted the airline's passengers at immigration and customs - Trained in Gaetan, Altea, Amadeus - Trained in Customer service and high contribution customer service, as well as security and safety issues Show less - Managed the flights arrivals: filled out and organized the paperwork for the American Airport Authorities, was in contact with the airport security, gave the ok to open the aircraft and coordinated all airport services on arrival (Wheelchairs, Immigration Agent, airport, Unaccompanied minor, Bagages) - Checked-in and boarded passengers - Checked visa requirements for the passengers - Assisted the airline's passengers at immigration and customs - Trained in Gaetan, Altea, Amadeus… Show more - Managed the flights arrivals: filled out and organized the paperwork for the American Airport Authorities, was in contact with the airport security, gave the ok to open the aircraft and coordinated all airport services on arrival (Wheelchairs, Immigration Agent, airport, Unaccompanied minor, Bagages) - Checked-in and boarded passengers - Checked visa requirements for the passengers - Assisted the airline's passengers at immigration and customs - Trained in Gaetan, Altea, Amadeus - Trained in Customer service and high contribution customer service, as well as security and safety issues Show less



GL events

• France
• Events Services
• 700 & Above Employee

• Hostess

  • Jul 2011 - Dec 2011

  - Hostess at Paris CDG airport: Greeted and dispatched passengers at airport security checkpoint - Hostess in Lyon for various events : Greeted guests and visitors, managed the check-room, handled event reservations, provided information about the events to the guests and visitors - Hostess at Paris CDG airport: Greeted and dispatched passengers at airport security checkpoint - Hostess in Lyon for various events : Greeted guests and visitors, managed the check-room, handled event reservations, provided information about the events to the guests and visitors



OYONNAIR

• France
• Airlines and Aviation
• 1 - 100 Employee

• Flight Operations Intern

  • Mar 2011 - Jun 2011

  - Created flight plans - Coordinated crews and catering for commercial and emergency medical flights - Established quotes for the customers - Followed up with the customers - Created flight plans - Coordinated crews and catering for commercial and emergency medical flights - Established quotes for the customers - Followed up with the customers



Occidental College

• United States
• Higher Education
• 700 & Above Employee

• French Teaching Assistant and Language Studio Receptionist

  • Aug 2007 - May 2008

  - Taught conversational French - Tutored in French - Greeted students at the Language Studio - Handled in-coming calls at the Language Studio - Taught conversational French - Tutored in French - Greeted students at the Language Studio - Handled in-coming calls at the Language Studio