Experience

The Mind Hub Company

• Spain
• Internet Publishing
• 1 - 100 Employee

• Global Operations Strategy Director

  • Sep 2019 - Present

  - Member of the Business development Comitee and of the Executive Comitee - Leading a international team of 30 people (4 Managers), I am in charge of the creation and implementation of a strategic vision for customer division in cooperation with Marketing, Product and Tech departments. - Launching online Therapy Project with 300 new costumers in one year and representing the 10% of the company incomes. - Member of the Business development Comitee and of the Executive Comitee - Leading a international team of 30 people (4 Managers), I am in charge of the creation and implementation of a strategic vision for customer division in cooperation with Marketing, Product and Tech departments. - Launching online Therapy Project with 300 new costumers in one year and representing the 10% of the company incomes.



Verticales Intercom, S.L.

• Spain
• Information Technology & Services

• Chief Operating Officer

  • Jan 2016 - Sep 2019

  - Member of the Executive Comitee- Leading the creation of the Customer Loyalty Area in order to ensure a high level of service and reducing company's churn rate in more than 25%.- Develop, roll-out and monitor, medium & long-term strategic & scalable projects which enhance satisfaction of our B2B users

• Director of Business Operations

  • May 2013 - Jan 2016

  - Challenging current way of working, identify process inefficiencies and focus on continuous improvement, notably through automation such as CRM Implementation, recurrent payment methods implementation (improving more than 6 points the morosity rate) and developing and rolling out a new automated commission payment system for sellers.



ICFO

• Spain
• Research
• 300 - 400 Employee

• KTT Assistant

  • Aug 2012 - May 2013

  - Work with the multimedia, outreach, project management and business development teams to produce different reports for the KTT unit. - Organize and maintain the patent filing system - Plan and implement events and activities organized by the KTT unit with other internal units and with external institutions and companies - Work with the multimedia, outreach, project management and business development teams to produce different reports for the KTT unit. - Organize and maintain the patent filing system - Plan and implement events and activities organized by the KTT unit with other internal units and with external institutions and companies



Fte maximal

• Spain
• Telecommunications
• 1 - 100 Employee

• German Subsidiary Manager

  • Mar 2006 - May 2012

  - Leading the Opening and organisation of the company's German Subsidiary, eficiently managing and coordinating warehouse, logistics, after-sales service and technical service areas.- Outsanding participation in selecting, hiring and supervising the Geman sales team.- Rolling out and monitoring the implementation of the ERP- Leading a team of more than 20 employees (Administration, Warehouse and sales)

• Head of Export Logistics and Customer Service

  • Jan 2005 - Feb 2006

  - Leading a team of 4 employees of the administration area- Dealing with Logistic Partners - Coordinating with the other subsidiaries: Italy, France and Portugal

• Export Logistics & Customer Service

  • May 2002 - Dec 2004