Experience

Your Insurance Attorney

• United States
• Law Practice
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2021 - Present

  • Provides administrative support to ensure efficient operation of office. • Answers phone calls, schedules meetings and supports visitors. • Carries out administrative duties such as filing, typing, copying, binding, scanning etc. • Completes operational requirements by scheduling and assigning administrative projects and expediting work results. • Exhibits polite and professional communication via phone, e-mail, and mail. • Supports team by performing tasks… Show more • Provides administrative support to ensure efficient operation of office. • Answers phone calls, schedules meetings and supports visitors. • Carries out administrative duties such as filing, typing, copying, binding, scanning etc. • Completes operational requirements by scheduling and assigning administrative projects and expediting work results. • Exhibits polite and professional communication via phone, e-mail, and mail. • Supports team by performing tasks related to organization and strong communication. • Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. • Provides information by answering questions and requests. • Contributes to team effort by accomplishing related results as needed. Show less • Provides administrative support to ensure efficient operation of office. • Answers phone calls, schedules meetings and supports visitors. • Carries out administrative duties such as filing, typing, copying, binding, scanning etc. • Completes operational requirements by scheduling and assigning administrative projects and expediting work results. • Exhibits polite and professional communication via phone, e-mail, and mail. • Supports team by performing tasks… Show more • Provides administrative support to ensure efficient operation of office. • Answers phone calls, schedules meetings and supports visitors. • Carries out administrative duties such as filing, typing, copying, binding, scanning etc. • Completes operational requirements by scheduling and assigning administrative projects and expediting work results. • Exhibits polite and professional communication via phone, e-mail, and mail. • Supports team by performing tasks related to organization and strong communication. • Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. • Provides information by answering questions and requests. • Contributes to team effort by accomplishing related results as needed. Show less



University of Miami

• United States
• Higher Education
• 700 & Above Employee

• clinical business operations representative

  • Nov 2019 - Dec 2021

  • Obtains or reviews all patient demographic information, insurance information and referral numbers. • Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. • Provides coverage for responsibilities of co-workers when assigned or as need arises. • Responsible for triaging all patient related calls for physicians assigned and documenting accordingly any pertinent information and… Show more • Obtains or reviews all patient demographic information, insurance information and referral numbers. • Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. • Provides coverage for responsibilities of co-workers when assigned or as need arises. • Responsible for triaging all patient related calls for physicians assigned and documenting accordingly any pertinent information and instructions given by provider and the consequent actions taken. Processes and assists with responding to all patient related requests and UChart In-basket messages for assigned pools/providers. • Responsible for physician’s schedule to coordinate academic and patient related activities. Monitors clinical schedule for providers to ensure accuracy of number and types of appointments. Review no shows and cancelled appointments as per department policy. • Follow-up on all results for area of responsibility including but not limited to all lab work, pathology and ancillary testing such as mammograms, ultrasounds, MRIs as directed by providers. Also follow up on any necessary referrals to specialists, procedures as requested by providers. Submit requests as needed for any authorizations/referrals for these follow up appointments and procedures. • Responsible for coordination of all physician surgeries and inpatient admissions according to departmental protocol. Coordinate and ensure receipt of financial and medical clearance for surgery. • work directly in conjunction with the. providers, clinical and administrative. teams to facilitate the prompt. resolution of problems that arise in. daily clinical operations, as these. pertain to pre and post patient. • also assist patients with their healthcare and will treat all patients with dignity and. professionalism. Show less • Obtains or reviews all patient demographic information, insurance information and referral numbers. • Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. • Provides coverage for responsibilities of co-workers when assigned or as need arises. • Responsible for triaging all patient related calls for physicians assigned and documenting accordingly any pertinent information and… Show more • Obtains or reviews all patient demographic information, insurance information and referral numbers. • Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. • Provides coverage for responsibilities of co-workers when assigned or as need arises. • Responsible for triaging all patient related calls for physicians assigned and documenting accordingly any pertinent information and instructions given by provider and the consequent actions taken. Processes and assists with responding to all patient related requests and UChart In-basket messages for assigned pools/providers. • Responsible for physician’s schedule to coordinate academic and patient related activities. Monitors clinical schedule for providers to ensure accuracy of number and types of appointments. Review no shows and cancelled appointments as per department policy. • Follow-up on all results for area of responsibility including but not limited to all lab work, pathology and ancillary testing such as mammograms, ultrasounds, MRIs as directed by providers. Also follow up on any necessary referrals to specialists, procedures as requested by providers. Submit requests as needed for any authorizations/referrals for these follow up appointments and procedures. • Responsible for coordination of all physician surgeries and inpatient admissions according to departmental protocol. Coordinate and ensure receipt of financial and medical clearance for surgery. • work directly in conjunction with the. providers, clinical and administrative. teams to facilitate the prompt. resolution of problems that arise in. daily clinical operations, as these. pertain to pre and post patient. • also assist patients with their healthcare and will treat all patients with dignity and. professionalism. Show less



The Dental Care Group

• United States
• Medical Practices
• 1 - 100 Employee

• Patient care representative

  • Apr 2019 - Nov 2019

  •Greeted and proactively assisted patients in a timely manner • Answered phone in a timely manner and calls did not exceed 2 minutes. • Obtained references from established patients for business growth. •Data Entry •Managed Schedules •schedule appointments •Call reminders •text confirmations •Greeted and proactively assisted patients in a timely manner • Answered phone in a timely manner and calls did not exceed 2 minutes. • Obtained references from established patients for business growth. •Data Entry •Managed Schedules •schedule appointments •Call reminders •text confirmations



Florida Center For Allergy & Asthma Care

• United States
• Medical Practices
• 1 - 100 Employee

• Front Desk Supervisor

  • Jan 2018 - Apr 2019

  •Greet all patients pleasantly and ensure availability of all services to patients •Administer all payments from patients either at registrations or check out and maintain records of all receipts and manage currency exchange for patients as per requirement. •Supervise efficient working of all agents at front desk and assign special tasks to all individuals and ensure efficiency in working at all times. •Manage all members of facility, evaluate members and answer to all… Show more •Greet all patients pleasantly and ensure availability of all services to patients •Administer all payments from patients either at registrations or check out and maintain records of all receipts and manage currency exchange for patients as per requirement. •Supervise efficient working of all agents at front desk and assign special tasks to all individuals and ensure efficiency in working at all times. •Manage all members of facility, evaluate members and answer to all inquires •Maintain knowledge and operate all equipments and coordinate and analyze all patients requirement and ensure completion of same to maintain optimal level of satisfaction with services. •Ensure cleanliness in front desk and lobby area at all times, monitor all phone calls and ensure answer within three rings from agents. •Monitor inventory of front desk supplies and ensure adequate replenishment •Prepare weekly schedule and maintain track of all •Participate in pre shift meetings and prepare reports for all staff for everyday schedule. •Administer and monitor all staff performance. •Manage and process all mail, coordinate with staff to ensure prompt services to patients. Show less •Greet all patients pleasantly and ensure availability of all services to patients •Administer all payments from patients either at registrations or check out and maintain records of all receipts and manage currency exchange for patients as per requirement. •Supervise efficient working of all agents at front desk and assign special tasks to all individuals and ensure efficiency in working at all times. •Manage all members of facility, evaluate members and answer to all… Show more •Greet all patients pleasantly and ensure availability of all services to patients •Administer all payments from patients either at registrations or check out and maintain records of all receipts and manage currency exchange for patients as per requirement. •Supervise efficient working of all agents at front desk and assign special tasks to all individuals and ensure efficiency in working at all times. •Manage all members of facility, evaluate members and answer to all inquires •Maintain knowledge and operate all equipments and coordinate and analyze all patients requirement and ensure completion of same to maintain optimal level of satisfaction with services. •Ensure cleanliness in front desk and lobby area at all times, monitor all phone calls and ensure answer within three rings from agents. •Monitor inventory of front desk supplies and ensure adequate replenishment •Prepare weekly schedule and maintain track of all •Participate in pre shift meetings and prepare reports for all staff for everyday schedule. •Administer and monitor all staff performance. •Manage and process all mail, coordinate with staff to ensure prompt services to patients. Show less



Pediatric center of excellence

• United States
• Medical Practices

• Front Desk Receptionist Supervisor

  • Apr 2015 - Jan 2018

  • Serves visitors by greeting, welcoming, and directing them appropriately. • Notifies company personnel of visitor arrival. • Maintains security and telecommunications system. • Informs visitors by answering or referring inquiries. • Directs visitors by maintaining employee and department directories. • Maintains security by following procedures, monitoring logbook, and issuing visitor badges. • Operates telecommunication system • Keeps a safe… Show more • Serves visitors by greeting, welcoming, and directing them appropriately. • Notifies company personnel of visitor arrival. • Maintains security and telecommunications system. • Informs visitors by answering or referring inquiries. • Directs visitors by maintaining employee and department directories. • Maintains security by following procedures, monitoring logbook, and issuing visitor badges. • Operates telecommunication system • Keeps a safe and clean reception area by complying with procedures, rules, and regulations. • Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. • Contributes to team effort by accomplishing related results as needed. Show less • Serves visitors by greeting, welcoming, and directing them appropriately. • Notifies company personnel of visitor arrival. • Maintains security and telecommunications system. • Informs visitors by answering or referring inquiries. • Directs visitors by maintaining employee and department directories. • Maintains security by following procedures, monitoring logbook, and issuing visitor badges. • Operates telecommunication system • Keeps a safe… Show more • Serves visitors by greeting, welcoming, and directing them appropriately. • Notifies company personnel of visitor arrival. • Maintains security and telecommunications system. • Informs visitors by answering or referring inquiries. • Directs visitors by maintaining employee and department directories. • Maintains security by following procedures, monitoring logbook, and issuing visitor badges. • Operates telecommunication system • Keeps a safe and clean reception area by complying with procedures, rules, and regulations. • Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. • Contributes to team effort by accomplishing related results as needed. Show less



Macy's

• 1 - 100 Employee

• Merchandiser / stocker

  • Jan 2015 - Apr 2015

  • Produces store sales by providing point-of-purchase and shelf management services. • Determines call schedule by reviewing priorities with supervisor and discussing special instructions, product promotions, new products, and price changes. • Maintains customer relationships by visiting with store managers, department managers, and employees. • Answers questions, responding to special requests, and describes product features. • Maintains store shelves by observing… Show more • Produces store sales by providing point-of-purchase and shelf management services. • Determines call schedule by reviewing priorities with supervisor and discussing special instructions, product promotions, new products, and price changes. • Maintains customer relationships by visiting with store managers, department managers, and employees. • Answers questions, responding to special requests, and describes product features. • Maintains store shelves by observing displays of company products, removing damaged products, tidying store shelves, and providing optimum display of products. • Maintains inventory by restocking shelves with product from inventory, observing inventory levels, prompting store management to reorder when levels appear low, and arranging for return and credit for damaged products. • Completes call report by observing display and pricing of competitors’ products. • Helps field sales representatives with special promotions by setting-up displays at aisle ends, checking daily on special promotions, observing customer reaction to special promotions, forwarding observations to management, and removing promotions at end of special promotion period. • Provides information by reporting growth, expansion, or closing of retail locations in assigned territory. • Maintains quality results by following and enforcing standards. • Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Show less • Produces store sales by providing point-of-purchase and shelf management services. • Determines call schedule by reviewing priorities with supervisor and discussing special instructions, product promotions, new products, and price changes. • Maintains customer relationships by visiting with store managers, department managers, and employees. • Answers questions, responding to special requests, and describes product features. • Maintains store shelves by observing… Show more • Produces store sales by providing point-of-purchase and shelf management services. • Determines call schedule by reviewing priorities with supervisor and discussing special instructions, product promotions, new products, and price changes. • Maintains customer relationships by visiting with store managers, department managers, and employees. • Answers questions, responding to special requests, and describes product features. • Maintains store shelves by observing displays of company products, removing damaged products, tidying store shelves, and providing optimum display of products. • Maintains inventory by restocking shelves with product from inventory, observing inventory levels, prompting store management to reorder when levels appear low, and arranging for return and credit for damaged products. • Completes call report by observing display and pricing of competitors’ products. • Helps field sales representatives with special promotions by setting-up displays at aisle ends, checking daily on special promotions, observing customer reaction to special promotions, forwarding observations to management, and removing promotions at end of special promotion period. • Provides information by reporting growth, expansion, or closing of retail locations in assigned territory. • Maintains quality results by following and enforcing standards. • Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Show less



Mobil / Simoniz

• Cashier

  • Feb 2014 - Jan 2015

  • Provides a positive customer experience with fair, friendly, and courteous service. • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. • Resolves customer issues and answers questions. • Bags purchases if needed. • Processes return transactions. • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. • Enters price changes by… Show more • Provides a positive customer experience with fair, friendly, and courteous service. • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. • Resolves customer issues and answers questions. • Bags purchases if needed. • Processes return transactions. • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. • Enters price changes by referring to price sheets and special sale bulletins. • Discounts purchases by redeeming coupons. • Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers. • Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems. • Balances cash drawer by counting cash at beginning and end of work shift. • Provides pricing information by answering questions. • Maintains checkout operations by following policies and procedures and reporting needed changes. • Maintains a safe and clean working environment by complying with procedures, rules, and regulations. • Contributes to team effort by accomplishing related results as needed. • Keeps track of inventory Show less • Provides a positive customer experience with fair, friendly, and courteous service. • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. • Resolves customer issues and answers questions. • Bags purchases if needed. • Processes return transactions. • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. • Enters price changes by… Show more • Provides a positive customer experience with fair, friendly, and courteous service. • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. • Resolves customer issues and answers questions. • Bags purchases if needed. • Processes return transactions. • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. • Enters price changes by referring to price sheets and special sale bulletins. • Discounts purchases by redeeming coupons. • Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers. • Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems. • Balances cash drawer by counting cash at beginning and end of work shift. • Provides pricing information by answering questions. • Maintains checkout operations by following policies and procedures and reporting needed changes. • Maintains a safe and clean working environment by complying with procedures, rules, and regulations. • Contributes to team effort by accomplishing related results as needed. • Keeps track of inventory Show less



Antione Street Eats

• Cashier

  • Apr 2013 - Jan 2014

  • Provides a positive customer experience with fair, friendly, and courteous service. • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. • Resolves customer issues and answers questions. • Bags purchases if needed. • Processes return transactions. • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. • Enters price changes by… Show more • Provides a positive customer experience with fair, friendly, and courteous service. • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. • Resolves customer issues and answers questions. • Bags purchases if needed. • Processes return transactions. • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. • Enters price changes by referring to price sheets and special sale bulletins. • Discounts purchases by redeeming coupons. • Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers. • Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems. • Balances cash drawer by counting cash at beginning and end of work shift. • Provides pricing information by answering questions. • Maintains checkout operations by following policies and procedures and reporting needed changes. • Maintains a safe and clean working environment by complying with procedures, rules, and regulations. • Contributes to team effort by accomplishing related results as needed. • Keeps track of inventory •Assisted cook with meals Show less • Provides a positive customer experience with fair, friendly, and courteous service. • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. • Resolves customer issues and answers questions. • Bags purchases if needed. • Processes return transactions. • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. • Enters price changes by… Show more • Provides a positive customer experience with fair, friendly, and courteous service. • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. • Resolves customer issues and answers questions. • Bags purchases if needed. • Processes return transactions. • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. • Enters price changes by referring to price sheets and special sale bulletins. • Discounts purchases by redeeming coupons. • Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers. • Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems. • Balances cash drawer by counting cash at beginning and end of work shift. • Provides pricing information by answering questions. • Maintains checkout operations by following policies and procedures and reporting needed changes. • Maintains a safe and clean working environment by complying with procedures, rules, and regulations. • Contributes to team effort by accomplishing related results as needed. • Keeps track of inventory •Assisted cook with meals Show less



Boys & Girls Clubs of America

• United States
• Non-profit Organizations
• 700 & Above Employee

• Teen Instructor

  • Jan 2013 - Aug 2013

  • Assist in the creation of a classroom environment conducive to learning and appropriate to the physical, social, and emotional development of students with an emphasis on language development and emergent literacy skills •Perform duties as planned under the leadership of the Boys & Girls Club •Assist in the screening and preparation of children to fully participate in program services •Interact with the children in a way which conveys respect and nurturing •… Show more • Assist in the creation of a classroom environment conducive to learning and appropriate to the physical, social, and emotional development of students with an emphasis on language development and emergent literacy skills •Perform duties as planned under the leadership of the Boys & Girls Club •Assist in the screening and preparation of children to fully participate in program services •Interact with the children in a way which conveys respect and nurturing • Support the social and emotional development of children •Provide activities and opportunities that encourage curiosity, exploration, and problem solving appropriate to the development levels of the children •Assist in the selection of books, equipment and other instructional materials appropriate for the program •Maintain attendance records of children participating in the Boys & Girls Club •Maintain a safe environment based on safety standards set by the program •Helped other staff if they are struggling in any area. Being a “team player" •Assist in the cleaning and straightening of the rooms throughout and at the end of the day, as well as putting away any outside equipment •Work cooperatively and effectively as a team member by communicating and contributing information on a continuous basis •Ensure a productive work environment by participating in any & all staff meetings •Demonstrate behavior that is professional, ethical, and responsible •Perform other duties and responsibilities as assigned by the Boys & Girls Club Show less • Assist in the creation of a classroom environment conducive to learning and appropriate to the physical, social, and emotional development of students with an emphasis on language development and emergent literacy skills •Perform duties as planned under the leadership of the Boys & Girls Club •Assist in the screening and preparation of children to fully participate in program services •Interact with the children in a way which conveys respect and nurturing •… Show more • Assist in the creation of a classroom environment conducive to learning and appropriate to the physical, social, and emotional development of students with an emphasis on language development and emergent literacy skills •Perform duties as planned under the leadership of the Boys & Girls Club •Assist in the screening and preparation of children to fully participate in program services •Interact with the children in a way which conveys respect and nurturing • Support the social and emotional development of children •Provide activities and opportunities that encourage curiosity, exploration, and problem solving appropriate to the development levels of the children •Assist in the selection of books, equipment and other instructional materials appropriate for the program •Maintain attendance records of children participating in the Boys & Girls Club •Maintain a safe environment based on safety standards set by the program •Helped other staff if they are struggling in any area. Being a “team player" •Assist in the cleaning and straightening of the rooms throughout and at the end of the day, as well as putting away any outside equipment •Work cooperatively and effectively as a team member by communicating and contributing information on a continuous basis •Ensure a productive work environment by participating in any & all staff meetings •Demonstrate behavior that is professional, ethical, and responsible •Perform other duties and responsibilities as assigned by the Boys & Girls Club Show less