Experience

CMX Solutions GmbH

• Germany
• Telecommunications
• 1 - 100 Employee

• Call Center Support Representative

  • Apr 2019 - Present

  Customer Support Specialist helping customers to register their orders from the 3 top online/TV shops from Germany. I was responsible for taking orders, customer care, presenting and selling products. - Receiving incoming calls from customers. - Receipt and processing of orders. - Sale of additional items. Customer Support Specialist helping customers to register their orders from the 3 top online/TV shops from Germany. I was responsible for taking orders, customer care, presenting and selling products. - Receiving incoming calls from customers. - Receipt and processing of orders. - Sale of additional items.



BetConstruct

• United Kingdom
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Call Center Agent

  • Oct 2016 - Oct 2016

  Answering the calls from customers. Written processing of customer complaints. Answering the calls from customers. Written processing of customer complaints.



Instigate Design

• Armenia
• Software Development
• 1 - 100 Employee

• German Tutor

  • May 2009 - Sep 2016

  Organized a process of German language training in the company helping software developers who were working in the projects of customers from Germany to get knowledge of German. - Designed training course, syllabus, learning materials - Implemented trainings - Proven success stories (people with no German skills got full professional knowledge of German) Organized a process of German language training in the company helping software developers who were working in the projects of customers from Germany to get knowledge of German. - Designed training course, syllabus, learning materials - Implemented trainings - Proven success stories (people with no German skills got full professional knowledge of German)



Yerevan State University

• Armenia
• Higher Education
• 700 & Above Employee

• German Tutor

  • Aug 2008 - May 2010

  Run German lectures and training for the graduates o the YSUs preparatory courses helping them to pass admission exams. Run German lectures and training for the graduates o the YSUs preparatory courses helping them to pass admission exams.