Anahí Guaz Galván

Customer Support Advocate at Typeform
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Contact Information
us****@****om
(386) 825-5501
Location
Alcúdia, Balearic Islands, Spain, ES
Languages
  • English Full professional proficiency
  • German Limited working proficiency
  • Spanish Native or bilingual proficiency
  • Portuguese Elementary proficiency

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5.0

/5.0
/ Based on 2 ratings
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Hoday Salah

Excellent teamwork, hard worker, detail oriented and a very proactive person. I am happy to have had the experience of working together with Anahí.

Tania Daniella Pizzorno Socias

Anahi es una persona dinámica, proactiva y siempre busca el trabajo en equipo. Muy profesional y responsable en su trato con colegas y clientes. Verdaderamente una persona muy empatica y valiosa para un equipo de trabajo donde sea necesario cumplir fechas de entrega o trabajar bajo presión. siempre dispuesta a aprender y a compartir su conocimiento.

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Credentials

  • Productivity Tips: Finding Your Rhythm
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • FIRST Certificate
    Cambridge University Press
    Dec, 2011
    - Nov, 2024
  • Preliminary English Test
    Cambridge University Press
    Dec, 2010
    - Nov, 2024
  • Operador Windows, Internet y Office
    Red Qualitas, Juan Lacaze

Experience

  • Typeform
    • United States
    • Software Development
    • 200 - 300 Employee
    • Customer Support Advocate
      • Feb 2022 - Present

      General and Billing Support General and Billing Support

  • Las Gaviotas Suites Hotel
    • Spain
    • Hospitality
    • 1 - 100 Employee
    • Hotel Receptionist - Seasonal job
      • Jun 2020 - Oct 2021

      • Provided personalized attention to guests, managing their check in and check out. • Managed and entered the reservations in the system. Software used: Timon. • Managed, invoiced and collected both individual and group stays. • Managed phone calls, booking.com messages and emails. • I always made the cashier closing at the end of my shift. • Advised guests on the most interesting activities available at the destination to enhance their stay. • I was in charge of finding a solution to problems or complaints made by the guests. Show less

  • Sabre Corporation
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Contributor Customer Support Business Analyst
      • Oct 2018 - May 2020

      • Assisted customers through phone calls and emails with care and developed quick response skills and dynamic service establishing long-lasting relationships and improving the client satisfaction rates for the company.• Supervised the development of multiple markets from different countries at the same time by working directly with the Accounts Managers and the customers at the same time, so we could make sure that the objectives of both; the client (travel agency) and the company, were met.• Administered and analyzed the documentation of more than 100 clients from a completely new market.Entered the new information into the system and supervised multiple databases, drawing monthly reports and closely monitoring the performance of each client exceeding expectations and being recognized at a business level for my performance, ownership, rigor and determination.• Participated in the hiring process for the team by conducting interviews together with my supervisor and providing her with my feedback at the end of each interview. Show less

    • Associate Customer Support Business Analyst
      • May 2016 - Sep 2018

      • Assisted customers through phone calls and emails with care and developed quick response skills and dynamic service establishing long-lasting relationships and improving the client satisfaction rates for the company.• Supervised the development of multiple markets from different countries at the same time by working directly with the Accounts Managers and the customers at the same time, so we could make sure that the objectives of both; the client (travel agency) and the company, were met.• Administered and analyzed the documentation of more than 100 clients from a completely new market.Entered the new information into the system and supervised multiple databases, drawing monthly reports and closely monitoring the performance of each client exceeding expectations and being recognized at a business level for my performance, ownership, rigor and determination.• Participated in the hiring process for the team by conducting interviews together with my supervisor and providing her with my feedback at the end of each interview. • Guided potential customers through the web page of the company to help them find the type of contract that suits them better.• Helped existing customers with their daily activities informing them about the different apps the company has to offer that could facilitate their everyday job. Show less

  • Tata Consultancy Services
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Client Support Specialist
      • Feb 2015 - May 2016

      • Provided detailed and guided technical support over the phone and chat. • I analyzed several procedures that we followed to help the customers solve their technical issues and made a number of suggestions of improvement, for which I was recognized several times. • I elaborated workarounds for common issues for the customers to perform in case of reoccurrence of the issue so they could continue working until we could get it solved. • I requested and booked the assistance of technicians in the cases of hardware damage. Show less

  • Esplendor Cervantes - Hotel Boutique
    • Montevideo
    • Receptionist
      • May 2014 - May 2016

      • Provided personalized attention to guests, managing their check in and check out using the Opera reservation system. • I managed and entered the system the reservations that were received during my shift. • Managed, invoiced and collected both individual and group stays. • I was in charge of the telephone service and email management. • I always made the cashier closing at the end of my shift. • Advised guests on the most interesting activities available at the destination to enhance their stay. • I was in charge of finding a solution to problems or complaints, being recognized for my effectiveness and speed on multiple occasions. Show less

  • Jota & Eze
    • Juan L. Lacaze, Colonia, Uruguay
    • Retail Salesperson (store clerk)
      • Aug 2013 - Apr 2014

      • Attend each customer in a personalized way. • Boost purchases. • Resolve customer complaints within their means. • Prepare the products ordered by customers. • Record the sales and collect payments. • Keeping the products inventory up to date. • Attend each customer in a personalized way. • Boost purchases. • Resolve customer complaints within their means. • Prepare the products ordered by customers. • Record the sales and collect payments. • Keeping the products inventory up to date.

Education

  • Escuela Superior de Hoteleria, Gastronomia y Turismo
    Tourism and Travel Services Management
    2016 - 2017
  • Universidad de Montevideo
    Bachelor’s Degree, Public Translation (English)
    2015 -

Community

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