Ana Lima
Investor Relations & Business Development at 11 Pier Investments- Claim this Profile
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Bio
Pedro Caramez
Ana is an excellent example of a student that is always trying to find new oportunities to learn more and more. Her tenacity and preserverance to succeed puts her on top place as a key player on any team. International expertise; Results oriented approach
Pedro Caramez
Ana is an excellent example of a student that is always trying to find new oportunities to learn more and more. Her tenacity and preserverance to succeed puts her on top place as a key player on any team. International expertise; Results oriented approach
Pedro Caramez
Ana is an excellent example of a student that is always trying to find new oportunities to learn more and more. Her tenacity and preserverance to succeed puts her on top place as a key player on any team. International expertise; Results oriented approach
Pedro Caramez
Ana is an excellent example of a student that is always trying to find new oportunities to learn more and more. Her tenacity and preserverance to succeed puts her on top place as a key player on any team. International expertise; Results oriented approach
Credentials
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CRM-Marketing Management
EVOLUI.COMJan, 2009- Oct, 2024
Experience
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Investor Relations & Business Development
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Jan 2021 - Present
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TAP Air Portugal
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Portugal
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Airlines and Aviation
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700 & Above Employee
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Flight Attendant
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Feb 2018 - Jan 2021
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Cabin Supervisor
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Apr 2013 - Jan 2018
-Fully responsible for managing resources (time, product and people) in order to deliver best inflight experience to our customers;-Provide guidance, direction and feedback to team members on their performance to ensure standards are consistently met;-Share responsibility with the Purser to ensure safe and secure operation of the aircraft;-Report to the company on all operational matters, product, performance of suppliers and service providers;-Lead and motivate a multicultural team;-Responsible for conducting briefing sessions prior to flights;-Customer recovery;-PR-Organising for results - repeat business. Show less
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First Class Flight Attendant
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Apr 2011 - Mar 2013
- Provided customers in First Class with an indulgent, discreet and personalised service experience, exceeding customers expectations;-Ensured standards of safety, emergency and security practices were provided in line with corporate and civil aviation rules and regulation;-Showed exceptional hosting and interaction skills;-Personal and considerate towards customers and adapted approach to each customer based on their individual needs and preferences;-Displayed and excellent attention to detail and anticipated customers needs;-Acted as a brand ambassador, demonstrated positive and professional image at all times;-Contributed as an active and supportive team member. Show less
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Emirates Airline
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United States
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100 - 200 Employee
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Flight Attendant
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May 2007 - Dec 2010
Flown B777-300, B777-200, Airbus 330 and 340. Worked In Economy Class for 14 months. Promoted to Business Class Premium Cabin. Flown B777-300, B777-200, Airbus 330 and 340. Worked In Economy Class for 14 months. Promoted to Business Class Premium Cabin.
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Education
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Instituto Universitário da Maia - ISMAI
Degree, Sport Management -
IATA Training
Certificate, Airline Customer Service -
Charles University
Sport Management