Ana Claudia Moreira
Housekeeping Supervisor at DelSuites- Claim this Profile
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English -
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Portuguese Native or bilingual proficiency
Topline Score
Bio
Experience
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DelSuites
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Canada
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Hospitality
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1 - 100 Employee
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Housekeeping Supervisor
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May 2014 - Present
• Inspect suites prior and after each guest. • Reporting if there is any damage, maintenance or cleaning issues. • Assign bedrooms to be cleaned by the room attendant and check cleaned bedrooms to make sure they meet the Delsuites standards. •Monitor and control housekeeping procedures, including lost and found, set up keys, security and emergency procedures and health and safety for employees. • Work in line with any other HK supervisors to ensure smooth running of the department. • Ensure that there are adequate supplies of linen, guest supplies and cleaning equipment. • Assist guests with any special request or complaints. Show less
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Cleaning Staff
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May 2012 - Present
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Housekeeping Supervisor
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May 2013 - Aug 2016
•Inspect suites prior and after each guest. •Reporting if there is any damage, maintenance or cleaning issues. •Assign bedrooms to be cleaned by the room attendant and check cleaned bedrooms to make sure they meet the Delsuites standards. •Monitor and control housekeeping procedures, including lost and found, set up keys, security and emergency procedures and health and safety for employees. •Work in line with any other HK supervisors to ensure smooth running of the department. • Ensure that there are adequate supplies of linen, guest supplies and cleaning equipment. • Assist guests with any special request or complaints. Show less
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Hilton Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Housekeeping Department- Internship
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Jan 2014 - Apr 2014
• Rooms Inspections to ensure the rooms were cleaned according the brand standards. • Schedule staff according to the predicted occupancy. • Answer the Telephone in a courteous and efficient manner, as per Hotel standards. • Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute assignment sheets/work boards to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. • To liaise with reception to ensure all VIP or special requirements are followed through, and that the appropriate rooms are ready for guests on arrival. Show less
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George Brown College
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Canada
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Higher Education
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700 & Above Employee
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Student at
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Jan 2012 - Apr 2014
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Bartender/Server
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Feb 2012 - Mar 2013
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Maria's Sports Bar
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Canada
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Restaurants
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Bartender/Server
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Feb 2010 - Jul 2010
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Education
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George Brown College
International Hotel Management -
Universidade Federal do Rio Grande do Norte
Radio&TV- Journalism and Broadcasting