Experience

Agronom Ltd

• Farming
• 1 - 100 Employee

• General Project Manager

  • Sep 2020 - Present



TBC Insurance

• Georgia
• Insurance
• 200 - 300 Employee

• Strategic Project Manager

  • Mar 2020 - Sep 2020



Gianti Logistics

• Georgia
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Sales Manager

  • Aug 2018 - Mar 2020



ExxonMobil

• Oil and Gas
• 700 & Above Employee

• Logistics Manager

  • May 2016 - May 2018

  -Responsible for cross functional coordination and follow up to ensure customer issues and order blocks (price, credit, availability, allocation) are resolved and timely communicated back to customers. -Responsible for flawless Order to Cash process using the SAP system and other inquires, including Master Data setup, Volume Rebates, Management of Change and others. -In cooperation with the Back Office, ensure that necessary administrative tasks are carried out in timely manner (invoice corrections; consignment reconciliation; substances compliance; service orders for credit or debit) -Record customers’ feedbacks in CRM system. -Promote Online Customer Service (OCS) and ensure customers are provided with the opportunity to use the benefits of the system and assist in troubleshooting issues -Responsible for providing best in class customer support to a portfolio of assigned customers within defined business unit and region and in line with appropriate service level of offering -Maintain strong business relationship with assigned customers by utilizing soft skills to ensure customer experience is positive. -Main focal point for customers, key interface with Sales representatives, Supply Chain -Monitor proactively status of open orders and communicate with customers -Responsible for cross functional coordination and follow up to ensure customer issues and order blocks -Responsible for providing all relevant data to the freight forwarder in order to have export and shipping documentation created correctly and in timely manner