Experience

112Georgia/112 საქართველო

• Georgia
• 1 - 100 Employee

• Human Resources Management and Development Division- Main specialist

  • Oct 2021 - Present

• Trainer

  • Oct 2015 - Present

  -Making analysis based on necessity; -Creating training curricula; -Coaching junior employees; -Developing/re-training the existing staff; -Realigning processes of other organisations, consultations and retraining employees; -Project analysis; -Promotion of working processing and consultations; -Participation in the examination process.

• Specialist at Quality Management Office

  • Jun 2015 - Oct 2015

  -Monitoring and evaluation of the call handling quality

• Call Taker/Operator

  • May 2012 - Jun 2015

  -Receiving and processing emergency calls



Ministry of Internal Affairs of Georgia, United Service Center Of Patrol Police

• Tbilisi, Georgia

• trainer, Field Specialist

  • Jul 2018 - Jul 2018

  -Coaching junior employees ; -Promotion of working processing and consultations -Coaching junior employees ; -Promotion of working processing and consultations



JSC "silknet"

• Tbilisi, Georgia

• Operator

  • Aug 2011 - May 2012

  -Receiving and processing incoming calls; -Effective customer service; -Offer company products. -Receiving and processing incoming calls; -Effective customer service; -Offer company products.



Educational Center Tsodna

• Tbilisi, Georgia

• PR manager

  • Jan 2011 - May 2011

  -Planning and implementation of PR events; -Web page administration; -Advertise on the internet -Planning and implementation of PR events; -Web page administration; -Advertise on the internet



Educational Center Tsodna

• Tbilisi, Georgia

• Assitant of PR manager

  • Apr 2010 - May 2010

  -Participation in planning PR events -Participation in planning PR events