Experience

P95

• Belgium
• Research Services
• 1 - 100 Employee

• Quality Manager

  • Mar 2023 - Present



Alphanumeric Systems

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• EMEA Regional QA/Compliance Manager

  • Aug 2022 - Feb 2023

  Oversee the quality monitoring program in alignment with the global framework for monitoring the performance on a continuous basis, working closely with the QA Team Leads and Quality Analysts; collaborate with regional QA leaders, Workforce Management and Operations to continuously improve the framework for ensuring timely and accurate reporting of metrics and information to the client; serve as the primary point of contact for client inquiries and ad-hoc requests of the regional QA team; engage QA team members as necessary and centralize the activities/ gathering of information to enable a high quality and timely response to the client; accountable for the preparation and delivery of periodic reports, as per the MSA and regional SOW; on an ongoing basis, collaborate with colleagues (Operations, Team Leads, Workforce Manager, Client-appointed Vendor Manager) to identify trends, streamline processes, and derive solutions to minimize quality assurance concerns and improve overall customer experience; support the EMEA QA team members’ individual performance; become deeply knowledgeable of all global client quality systems for call and omni-channel monitoring and documentation. All of the above functions are carried out within the Janssen Global Call Center project. Show less

• Quality Team Lead

  • Apr 2021 - Aug 2022

  Manage QA specialist productivity, provide necessary coaching and re-training of QA Specialists, handle all HR-related matters of QA Specialists. Provide ongoing oversight of medical contact center QA activities, including development of metrics and reports, monitor KPIs, participate on QA audits if necessary. Proactively suggest and implement efficiencies in the CC via continuous improvement process, coordinate and work closely with QA regional leads and Operations team leads & managers, among other functions. Show less

• Quality Assurance Medical Information Specialist

  • Jan 2021 - Mar 2021

  Track performance scores and provide reporting to leaders during regular calibration sessions. Monitor the effectiveness of QA metrics as measures of performance. Support HCP Product Safety employee’s evaluation completion and electronic delivery, among others.



Viatris

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Junior Artwork Officer

  • Nov 2020 - Jan 2021

  Creation and approval of Artworks within the corporate structure and implementation criteria defined by the needs of Marketing, corporate guidelines and regulatory compliance. Main contact for Artworks coordination activities. Creation and approval of Artworks within the corporate structure and implementation criteria defined by the needs of Marketing, corporate guidelines and regulatory compliance. Main contact for Artworks coordination activities.



GSK

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Quality Assurance Officer Junior

  • May 2020 - Nov 2020

  Support to the QMS implementation. Management and monitoring of complaints, deviations, CAPA’s, product incidents, evaluation of temperature excursions, preparation of trend reports, support in maintaining the quality documentation related to the Quality processes, among others. Support to the Technical Direction and day to day work to ensure that the quality systems are performed in a lean andefficient way and meet the compliance standards of the QMS, GDP and the local Regulator.

• Quality Assurance Trainee

  • May 2019 - Apr 2020



Farmácia Mercado Castêlo

• Portugal
• Wellness and Fitness Services
• 1 - 100 Employee

• Farmacêutico

  • Nov 2015 - Apr 2019

  Customer service and back office functions, such as receiving orders, suppliers returns, checking invoices and invoices credit, among others. Customer service and back office functions, such as receiving orders, suppliers returns, checking invoices and invoices credit, among others.