Experience

Portugal Interiors

• Portugal
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Sales Executive

  • Apr 2016 - Present

  Decor consultant Decor consultant



Portugal Insights

• Portugal
• Travel Arrangements
• 1 - 100 Employee

• International Partnerships / Tourism Operations Coordinator

  • Feb 2015 - Aug 2015

  Elaboration of Tourist Itineraries; Translation of itineraries into English for the English speaking market; Collecting of data of places to visit, activities and hotels; Updating company’s database information; Establishing a good working relationship and partnerships with national hotels and suppliers; Research for new international partners and establishing contact with them in order to sell our tours; Selecting/interviewing of tour guides. Elaboration of Tourist Itineraries; Translation of itineraries into English for the English speaking market; Collecting of data of places to visit, activities and hotels; Updating company’s database information; Establishing a good working relationship and partnerships with national hotels and suppliers; Research for new international partners and establishing contact with them in order to sell our tours; Selecting/interviewing of tour guides.



Harrods

• United Kingdom
• Retail
• 700 & Above Employee

• Concierge

  • Jun 2014 - Feb 2015

  As part of Harrod's Estates Property Managing of Luxury Residencies, Gym & Spa, staff opening team of Concierge, at One Tower Bridge, London: Resolve day to day situations Setting up of internal procedures and its’ deadlines, meeting and greeting new residents, giving local area information, setting up of key waivers, organizing move in building’s calendar, answering of telephone, re-directing telephone calls, emailing residents and follow-up of situations that occur on a daily basis As part of Harrod's Estates Property Managing of Luxury Residencies, Gym & Spa, staff opening team of Concierge, at One Tower Bridge, London: Resolve day to day situations Setting up of internal procedures and its’ deadlines, meeting and greeting new residents, giving local area information, setting up of key waivers, organizing move in building’s calendar, answering of telephone, re-directing telephone calls, emailing residents and follow-up of situations that occur on a daily basis



Praia D'El Rey Marriott Golf & Beach Resort

• Concierge Supervisor

  • Nov 2003 - Dec 2012

  As a member of the hotel’s opening team and Concierge SupervisorHelped set up the Hotel’s contact data base with important contacts (restaurants, meeting with transfer and tour companies, tourist offices, local and non-local events, etc.);Being the point of contact between the guest and the hotel as well as an ambassador for the same;Assisted Hotel/Resort guest's and residents with airport transfers, taxis, scheduling of tours, elaboration of tourist itineraries and restaurant bookings. Airline tickets and check-in as well as managing their rent-a-car. Airport lost luggage tracking and delivery to the hotel, was an everyday situation.Handled and resolved situations with Hotel/Resort guests on a daily basis, and elaboration of concierge schedule;Direct contact with the national and international Golf Market in-loco as well as with golf travel agencies. Assisted the Sales Department with groups, conventions and conferences as well as last minute changes. Organized a small wedding within 48 hours. Show less

• Wedding & Event Planner

  • Sep 2009 - Sep 2010

  In addition to being Concierge Supervisor, the position of Wedding & Event Planner was also held during 1 year. First point of and direct contact for clients wishing to have their special occasion/event at the hotel;Elaboration of quotes for meals, florists, music and selling of event;Responsible for the client’s signing of event contract and payment as well as accompanied clients all through out the event (before, during and after with follow-up contact).



Quinta dos Loridos, JP Vinhos (Bacalhôa Vinhos de Portugal SA)

• Public Relations & Operations Manager

  • Nov 1999 - Oct 2003

  Responsible for all tourism related operations on wine estate’s Tourism sector: Event coordinator: wine tasting, weddings, special dinner parties, meetings, conventions, music festivals. Meet & Greet guests, accompany guests (national & international), all through out their stay with local area awareness, tours, airport and taxi transfers, restaurant bookings, rent-a-car, handling of requests and day to day requirements; Responsible for the staff coordination: cook, cook assistant, housekeeping, waiters, temporary staff hiring, staff schedules, and administrative work (including estate’s petty cash, invoice handling and payment). Direct contact with international travel agencies, assisted with golf groups organization and last minute changes. Responsible for coordinating and actual Sparking Wine/Wine tasting Problem solving and day to day operations Show less