Experience

Banco Invest S.A.

• Portugal
• Banking
• 100 - 200 Employee

• Operacional Assistant

  • Aug 2016 - Present



#FazFest'19

• Portugal
• Entertainment

• Coordenação e comunicação

  • May 2019 - Oct 2020

  Planeamento e coordenação do evento; Monitorização de parcerias; Divulgação nos media/publicidade; Gestão das redes sociais. Planeamento e coordenação do evento; Monitorização de parcerias; Divulgação nos media/publicidade; Gestão das redes sociais.



Cofidis Portugal

• Portugal
• Financial Services
• 400 - 500 Employee

• Operations Manager & Credit Analyst

  • Jul 2014 - Jul 2016



CGD

• Portugal
• Banking
• 700 & Above Employee

• Assistant General Manager

  • Oct 2014 - Nov 2015

  Handling of different Customer Relations Managers and Banking platforms performing Back office/Front office operations to ensure proper handling of client´s data and contracted services. Handling of different Customer Relations Managers and Banking platforms performing Back office/Front office operations to ensure proper handling of client´s data and contracted services.



Probaby Food & Travel

• Stockholm, Sverige

• Operations manager R&D

  • Feb 2012 - May 2014

  • Customer and supplier management - responsible for product orders, price negotiation, proposals among others; • Stock management and warehouse maintenance; • Accounting support - invoicing, payments; • Product research and business development; • Shipping and logistics support. • Customer and supplier management - responsible for product orders, price negotiation, proposals among others; • Stock management and warehouse maintenance; • Accounting support - invoicing, payments; • Product research and business development; • Shipping and logistics support.



Banco BPI

• Banking
• 700 & Above Employee

• Bank Client Management Assistant

  • Aug 2011 - Feb 2012

  • Customer managing and process handling. • Profile analysis of the bank customers and client risk assessment. • Credit and debit cards/bank accounts process management. • Provide information to bank customers about their financial situation, including credit analysis and recuperation. • Authorization of operations, transfers and plafond increase between accounts. • Assess clients on optimal payment terms and banking products providing the best solution on credit rates. Debt settlement process. • Business client management division. • Handling of different Customer Relations Managers and Banking platforms performing Back office/Front office operations to ensure proper handling of client´s data and contracted services. Show less



Portugal Telecom

• Portugal
• Telecommunications
• 700 & Above Employee

• Customer Relations Assistant

  • Jan 2011 - Aug 2011

  • Part of the client maintenance and loyalty program providing clarification, registration of requests and presenting solutions by direct phone contact. Usage of commercial and negotiation skills in a hostile environment. • Handling of different Customer Relations Manager platforms performing Back office/Front office operations to ensure proper handling of client´s data and contracted services. • Query and analysis of registration applications in the company´s database. • Conduct training / coaching in order to improve and motivate the company’s Customer Relations Assistants – Provide support and mentoring to CRA´s newcomers. Show less