Ana Petrovic
Case Management Specialist at EML (Employers Mutual Limited)- Claim this Profile
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Croatian Full professional proficiency
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Serbian Native or bilingual proficiency
Topline Score
Bio
Credentials
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Cultural competence
Cultural Competence Program (SBS, IES, NSW Government)Feb, 2019- Oct, 2024 -
Suicide prevention
Wesley MissionJul, 2018- Oct, 2024 -
Mental Health First Aid
Mental Health First Aid® AustraliaFeb, 2023- Oct, 2024
Experience
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EML
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Australia
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Insurance
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700 & Above Employee
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Case Management Specialist
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Oct 2021 - Present
- Provide early, timely and personal customer focused and empathetic service to injured workers and employers - Proactively support the injured worker and employer through the recovery and return to work process - Proactively and effectively manage all aspects of a caseload of workers compensation claims within the NSW legislation and compliance guidelines - Manage a caseload of 60-70 customers - Focus on physical and mental health injuries - Establish effective working relationship with all stakeholders - Collaborate with health professionals, treatment providers and rehabilitation providers to develop comprehensive return to work plans - Communicate verbally and in writing with all stakeholders - Maintain appropriate records and written reports - Maintain confidentiality of all parties Show less
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Motor Neurone Disease NSW (MND NSW)
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Australia
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Non-profit Organizations
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1 - 100 Employee
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MND Advisor (case manager)
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Aug 2017 - Oct 2021
Establish and maintain relationship with people living with MND within context of person centered individualized framework of service • Deliver information and consultancy service to people with MND, their families and carers • Provide and enhance access to aged care and disability services for people living with MND • Undertake holistic and timely assessment accurately identifying needs of people with MND and provided ongoing support • Develop care action plans and facilitate relevant referrals • Manage caseload of 80 clients through phone calls and home visits • Establish effective working relationship with health and community care providers • Contribute to multidisciplinary team meetings and collaborate with health professionals to develop comprehensive care plans • Communicate verbally and in writing with relevant health professionals, including treating doctors, allied health professionals and community supports • Coordinate and deliver information and education sessions • Coordinate support groups • Maintain appropriate records and written reports • Maintain confidentiality of all parties Show less
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Ramsay Health Care
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Australia
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Hospitals and Health Care
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700 & Above Employee
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Exercise Physiologist
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Apr 2002 - Aug 2017
• Work within a clinical environment as a part of the team responsible for clinical prescription • Develop and deliver exercise programs (land and water based) to improve patient strength, mobility, range of motion, endurance and general wellbeing • Provide services to hospital patients, both inpatients and day-patients, in one-on-one or group settings • Engage patients to develop new and healthy habits enabling them to self-manage their medical condition • Document all aspects of patient care, including education, progress notes and referrals • Collaborate with the multi-disciplinary team to establish a co-ordinate continuity of care and to create best outcomes for patients • Communicate verbally and in writing with relevant health professionals, including treating doctors, allied health professionals, and insurers • Ensure the health and safety of patients and staff Show less
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Education
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2013 - 2017
Charles Sturt University
Graduate Diploma, Psychology -
1999 - 2001
University of Wollongong
Bachelor of Science, Exercise Science
Community
