Project Coordinator

• Sep 2023 - Present

Information Technology Business Analyst

• Aug 2022 - Sep 2023

Conduct requirement gathering sessions with business stakeholders and document business processes,use cases, requirements, UAT scenarios and other artifacts as applicable for solution design and implementation;Review and provide feedback to the user stories/requirements from the vendors;Engage in testing and quality assurance;Assist with change management and training activities;Provide technical and training support;

Information Technology Business Analyst

• Dec 2020 - Jul 2022

Documented software requirements specifications; Developed the process mapping, journeys, and navigation flows for the user; Developed project plans, project schedules, business process documentation, mockups and wireframes. Created detailed documentation of solutions for internal and external communication; Provided orientation, training, development, and work direction; Gathered and analyzed data about customers; Documented software requirements specifications; Developed the process mapping, journeys, and navigation flows for the user; Developed project plans, project schedules, business process documentation, mockups and wireframes. Created detailed documentation of solutions for internal and external communication; Provided orientation, training, development, and work direction; Gathered and analyzed data about customers;

Technical Support Analyst

• Oct 2019 - Apr 2020

Delivered service and support to end-users; Created reports to help clients analyze their data or to help solve a specific client issue; Implementation of software systems; Conducted product training; Delivered service and support to end-users; Created reports to help clients analyze their data or to help solve a specific client issue; Implementation of software systems; Conducted product training;