Experience

IBEROSTAR The Club

• Hospitality
• 100 - 200 Employee

• Member Services Representative

  • Aug 2021 - Present

  Salesforce Customer Relationship Management. Email, inbound and outbound calls. Privilege personalized services to sophisticated affiliated clients; Worldwide vacation planning. Transportation service. Complain resolution. Travel and leisure exclusive experiences. In house guest resolution. Administration: Membership upgrades. Membership downgrades. Delinquency collection. Refinancing. Salesforce Customer Relationship Management. Email, inbound and outbound calls. Privilege personalized services to sophisticated affiliated clients; Worldwide vacation planning. Transportation service. Complain resolution. Travel and leisure exclusive experiences. In house guest resolution. Administration: Membership upgrades. Membership downgrades. Delinquency collection. Refinancing.



Cancun Dental Specialists

• Mexico
• Dentists
• 1 - 100 Employee

• Dental Specialist

  • Aug 2020 - Nov 2021

  Bitrix24 Customer Relationship Management Email marketing, social media, outbounds and inbounds calls. Assitance providing information to prospect intersted in dental work. Discover patients needs. Overall medical condition discovery. Overall virtual dental evaluation. Dental treatment´s planning. Explain patient need´s to be covered and dental plans option´s. Negotiation and closing sales. Referral programs advertising. Pre care and post care instructions. Medical tourism vacation planning: *Airfare *Hotel *Transportation *Appointments schedules Team coordination: *Conditions to consider during sergical procedures. *Anticipation to patients needs. *For special cases. doctors and clinic/hospital loction schedule. Show less



Destination Services

• Spain
• Travel Arrangements
• 1 - 100 Employee

• DMC

  • Nov 2018 - Jul 2020

  Destination Management Company Freelance agent. Travel and leisure sales. Hospitality desk . Guided group tours. Logistics Management. Destination Management Company Freelance agent. Travel and leisure sales. Hospitality desk . Guided group tours. Logistics Management.



The Ritz-Carlton Cancun

• Mexico
• Hospitality
• 1 - 100 Employee

• TSA In Room Dining

  • Nov 2018 - Jul 2020

  Briefing. Tasting report of variety of delectable dishes. Feedback to culinary team based on tasting report. Cordination of culinary team to prepare In Room Dining service required. Advertising of sophisticated and exclusive experience like: Fine dining restraunt reservation. Special events organization. Amenites sales (wines, flower arrangement, welcome suprise gifts, etc.) Stock of food and bevarage. Money managment. Cashier reports. Payments. Preference profile reports. Complaint resolution. Standard Operating Procedures: Forbes Travel Guide AAA Diamond Distintivo H The Gold Standard With a credo and corporate philosophy of unwavering commitment to service. Show less



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Front Desk Receptionist

  • Feb 2018 - Jun 2018

  Provide customer support in a prompt, friendly, and timely manner. Greeting and welcoming guests: Check In Check Out Currency Exchange Room Up-sell Cashier reports. Night audit. MSE Group arrivals Directing calls as needed. Update records and files. Travel arrangements and schedules. Orders for office supplies. Address complaints. Provide customer support in a prompt, friendly, and timely manner. Greeting and welcoming guests: Check In Check Out Currency Exchange Room Up-sell Cashier reports. Night audit. MSE Group arrivals Directing calls as needed. Update records and files. Travel arrangements and schedules. Orders for office supplies. Address complaints.