Reservationist

• Dec 2022 - Present

Facility Supervisor

• Apr 2018 - Apr 2019

Connected with customers to provide assistance and collect feedback to optimize operations. Coordinated and streamlined office procedures with management and personnel, generated expense and sales reports. Organized and updated schedules to optimize coverage for expected customer demands. Directed efficient store recoveries to keep merchandise organized and presentable for customers. Improved customer service ratings 40% by developing strong knowledge of company's products and services. Show less

Catering Coordinator

• Nov 2016 - Jul 2017

Brought in new business opportunities, helping to drive catering revenues and achieving quarterly and yearly goals. Directed food delivery and presentation to maintain catering operations according with Health and Food Safety procedures . Maintained records to orchestrate event details, customer requests and billing information. Executed scheduling, logistics and follow-ups with event staff. Calculated and provided clients with proposals of potential costs to complete event. Brought in new business opportunities, helping to drive catering revenues and achieving quarterly and yearly goals. Directed food delivery and presentation to maintain catering operations according with Health and Food Safety procedures . Maintained records to orchestrate event details, customer requests and billing information. Executed scheduling, logistics and follow-ups with event staff. Calculated and provided clients with proposals of potential costs to complete event.

Sales Associate

• Feb 2016 - Nov 2016

Helped customers find specific products, answered questions and offered product advice. Collected payments and provided accurate change. Trained new team members in cash register operation, stock procedures and customer services. Recorded Information, shortages and discrepancies to keep records current and accurate. Sold various products by explaining unique features and educating customers on proper application or usage. Built and maintained relationships with peers and upper management to drive team success. Show less

Data Analyst

• Nov 2015 - Oct 2016

Identified and corrected data entry errors to prevent duplication across systems. Maintained database by entering new and updated customer and account information. Followed data program techniques and procedures to maintain data entry requirements. Responded to daily inquiries and requests within mandated timeframe to meet deadlines. Exceeded quality goals to support team productivity. Identified and corrected data entry errors to prevent duplication across systems. Maintained database by entering new and updated customer and account information. Followed data program techniques and procedures to maintain data entry requirements. Responded to daily inquiries and requests within mandated timeframe to meet deadlines. Exceeded quality goals to support team productivity.

Account Management Specialist

• Jun 2009 - May 2015

Handled customers information accurate and confidential. Collaborated with sales team to collectively drive growth and market share. Communicated progress of monthly and quarterly initiatives to internal and external stakeholders. Negotiated contracts and closed agreements to maximize profits. Developed successful customer relationships and quickly resolved service requests to increase sales. Utilized CRM to collect, organize and manage sales data and customer information. Handled customers information accurate and confidential. Collaborated with sales team to collectively drive growth and market share. Communicated progress of monthly and quarterly initiatives to internal and external stakeholders. Negotiated contracts and closed agreements to maximize profits. Developed successful customer relationships and quickly resolved service requests to increase sales. Utilized CRM to collect, organize and manage sales data and customer information.

Sales Consultant

• Apr 2006 - Oct 2012

Serves customers by helping them select products. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions. Serves customers by helping them select products. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions.