Experience

Invisors

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Workday Senior Consultant at Invisors

  • Jul 2023 - Present

• Workday Project Coordinator at Invisors

  • Jun 2022 - Jul 2023



Old Tybee Road Jet Ski Rentals, LLC

• Savannah, Georgia Area

• Co-Owner & Operations Manager

  • Jul 2018 - Jul 2021

  Created jet ski rental company from the ground up, creating and executing all operational procedures required to run the business. • Ensure all necessary licenses were obtained and properly displayed in the business office as required by local and state authorities. • Create calendar tasks to facilitate timely payments of business expenses – monthly sales tax, lease, business insurance and other business expenses. • Developed and manage a payroll process consisting of daily clock in/clock out tracking, time sheet reporting and weekly employee payroll. • Created and manage customer rental check-in procedures to ensure all Georgia Department of Natural Resources requirements as well as business insurance requirements are met. • Manage all marketing presence including development and distribution of Rack Cards, Magazine Ads, Flyers and various Social Media posts. • Manage customer inquiries via email, phone and social medial. Book customer tour requests and respond timely to customer reviews. Show less



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Manager, Benefits Operations

  • 2015 - 2018

  Manage and monitor daily operational activities for 26 clients with $13,000,000 annual revenue, and ensure consistent stellar service is delivered to clients, vendors and internal partners. Develop and implement recommendations and action plans for operational improvements. Improve and strengthen account performance and overall client delivery relationship by collaborating with Client Service Teams. Manage, mentor and support associates including direct reports. Collaborate with senior leaders and drive associate adoption of all new processes and tools that are rolled out. Monitor, coordinate testing and production validation of Product system modifications for assigned group of clients.• Reduce client delivery disruptions by coordinating and managing through completion offshore special projects with Client Service Leaders and Offshore Leaders.• Lowered overall cost of functional operational tasks by transitioning various tasks to offshore resources two months ahead of schedule. • Reduced and eliminated potential Benefits Operations data risks by creating and implementing process and tool solutions and improvements. • Decreased costs eliminated redundancy and streamlined existing tasks by consolidating two benefit specialist roles into one, all while preparing for Annual Enrollment activities. This project was completed one month ahead of schedule. Show less

• Implementation / Service Delivery Manager, Benefits Service

  • 2009 - 2015

  Ensured efficient and effective service delivery for assigned group of clients. Ensure resource needs were met for all client projects and deliverables by managing service support teams assigned to clients.• Improved efficiencies by defining operational best practices associated with Annual Enrollment, Vendor Implementations and ongoing COBRA monitoring.• Maintained positive client satisfaction for defined group of clients.• Reduced problems and client escalations for 4 clients by increasing client satisfaction Show less

• Business Analyst Manager, Benefits Service

  • 2008 - 2009

  Supervised, provided guidance, analytic and functional support and training to assigned business analysts. Monitored, organized and contributed to the development and implementation of standard processes for the BA team. Provided lead support in the review, analysis and evaluation of business systems and user needs. • Improved productivity, teamwork and quality of service by developing and implementing personnel policies. • Managed team of 24 business analysts supporting 60 benefits clients.• Increased QA efficiency for Annual Enrollment implementations by developing consistent test plans and scripts.• Monitored and managed Annual Enrollment implementations for 60 benefits clients. Show less

• Project Manager III, Benefits Service

  • 2004 - 2008

  Maintained full project management responsibilities for scoping, planning, implementing and change controls. Supported the most complex clients by leading multi-phased implementation projects. Monitored and reported project deliverables to clients and management team. Mentored associates including project managers, developers and business analysts. • Implemented the largest and most complex OBA projects consisting of a conversion to new platform, Annual Enrollment, Work Life Events, Call Center and acquisition of 20,000+ employees.• Exceeded client expectations by meeting all project critical milestones and deliverables.• Increased client satisfaction by improving all aspects of the project scope delivery including systems and service. Show less

• Consultant III, Benefits Service

  • 2000 - 2004

  Collaborated with clients and vendors to lead the requirements gathering process. Ensured project teams adhered to project deadlines and deliverables. Managed client status meeting agendas and meeting notes. Increased revenue by analyzing client requested customizations and creating change controls. Prioritized open issues and reported updates to clients and internal teams. Coach and mentor less experienced Consultants.• Increased client satisfaction by managing the implementation of customized benefits enrollment systems for HR Admins including Retirees, Surviving Spouses and LTD Participants.• Standardized operational procedures by co-authoring a Production Control manual.• Streamlined the underwriting insurance application process from point of sale through application approval by managing a $7,000,000 web-based implementation. Show less



The Chickering Group

• Cambridge, MA

• Senior Account Executive, Service

  • 1998 - 2000

  Managed from implementation through renewal, 26 client accounts consisting of 13,000+ lives and exceeding $12,000,000 in annual premium. Identified opportunities to expand client relationships through increased membership, professional endorsements or testimonials pertinent to service performance. Managed from implementation through renewal, 26 client accounts consisting of 13,000+ lives and exceeding $12,000,000 in annual premium. Identified opportunities to expand client relationships through increased membership, professional endorsements or testimonials pertinent to service performance.



Allmerica Financial Corporation

• United States
• 1 - 100 Employee

• Project Manager, Life insurance

  • 1998 - 1998

  Researched and analysed 32 competitor products against Company products. Presented research results and plan design improvements to Senior Leaders. Researched and analysed 32 competitor products against Company products. Presented research results and plan design improvements to Senior Leaders.



Consolidated Group Trust

• Framingham, MA

• Manager, Carrier Enrollment Services

  • 1996 - 1998

  Performed day to day account management to ensure obligations are fulfilled according to contracts and agreements. Performed project management to ensure on time delivery of projects. Managed state and partner audits. Negotiated reimbursement of funds due to company in the amount of $2,500,000 and setup workflows to ensure future on time delivery of moneys due. Transitioned 25,000 accounts to a new carrier and new vendors. Performed day to day account management to ensure obligations are fulfilled according to contracts and agreements. Performed project management to ensure on time delivery of projects. Managed state and partner audits. Negotiated reimbursement of funds due to company in the amount of $2,500,000 and setup workflows to ensure future on time delivery of moneys due. Transitioned 25,000 accounts to a new carrier and new vendors.