Experience

ELOS d.o.o.

• Croatia
• Wholesale
• 1 - 100 Employee

• Commercial Specialist

  • Apr 2021 - Present



Software Administrator

• Split, Croatia

• Software Administrator

  • Jul 2019 - Mar 2020

  - creation, processing, sorting and archiving of documentation for users of software solution - collecting, entering and regularly updating strategic, legislative and other documents - administration the contents of the software solution - administration user information guides - manuals and videos, - customer service, communication with customers - creation of tables in excel, graphical representations, power point presentations and other forms for processing and presentation of data - application testing - reporting Show less



Miraval luxury rooms

• Split, Croatia

• Reception Manager

  • May 2018 - Nov 2018

  - full responsibility for the entire space - check-in and check-out of guests, archiving of documentation - communicating with guests directly and over the telephone - informing and organizing excursions - billing and collection of services - all other services as requested by the guest - full responsibility for the entire space - check-in and check-out of guests, archiving of documentation - communicating with guests directly and over the telephone - informing and organizing excursions - billing and collection of services - all other services as requested by the guest



Instruktor d.o.o. - Driving school and college

• Split, Croatia

• Executive Administrator

  • May 2016 - Aug 2017

  - work with college students and driving school candidates - daily communication with the professors of the school and the candidates of the driving school in order to organize the schedule of lectures - exam registration - full responsibility for emails and phone calls - application of new programs within the institution through the Ministry - communication with Ministries and Agencies for the expansion of the institution and quality work - responsibility and control of work orders of other driving school employees - financial transactions - preparation of offers, contracts and other documentation for business purposes - marketing through social networks Show less



Opcija tours

• Split, Croatia

• Booking Agent/Administrator

  • May 2015 - May 2016

  - sale of tourism engagements - research on destinations according to customer requirements for the purpose of organizing travel and tourism sustainability - travel guide on trips with groups of tourists - communication with partners or airlines, hotels, booking and organizing a travel plan for guests - direct conversation with customers to meet their expectations - financial business - sale of tourism engagements - research on destinations according to customer requirements for the purpose of organizing travel and tourism sustainability - travel guide on trips with groups of tourists - communication with partners or airlines, hotels, booking and organizing a travel plan for guests - direct conversation with customers to meet their expectations - financial business



Helijade d.o.o., La fiesta d.o.o.

• Split, Croatia

• Event Coordinator, Sales representative

  • Jun 2011 - Sep 2014

  * June, July, October - every year ("summer job") - direct sale sale of tourist packages - organization of nightlife of tourists - renting accommodation and other facilities according to the needs of the guest - daily communication with guests in a foreign language - cooperation with partners - distribution of promotional leaflets * June, July, October - every year ("summer job") - direct sale sale of tourist packages - organization of nightlife of tourists - renting accommodation and other facilities according to the needs of the guest - daily communication with guests in a foreign language - cooperation with partners - distribution of promotional leaflets



Hostel "Silver Gate"

• Split, Croatia

• Receptionist

  • Jun 2010 - Oct 2010

  - check-in and check-out of guests, archiving of documentation - welcoming and communicating with guests directly and over the telephone - informing and organizing excursions - billing and collection of services - all other services as requested by the guest - check-in and check-out of guests, archiving of documentation - welcoming and communicating with guests directly and over the telephone - informing and organizing excursions - billing and collection of services - all other services as requested by the guest



Shop "Petrica", Souvenir shop "Mediteraneo"

• Split, Croatia

• Salesperson

  • Apr 2009 - Oct 2009

  - sale of food and non-food products in direct contact with customers - transactions on a special program - sending a report at the end of the shift - sale of food and non-food products in direct contact with customers - transactions on a special program - sending a report at the end of the shift



Ipsos

• France
• Market Research
• 700 & Above Employee

• Supervisor

  • Jun 2008 - Apr 2009

  - control of the work of other workers - consumer surveys by telephone and in the field - price research and customer satisfaction measurement - pre-testing of propaganda messages - exploring habits and attitudes about using certain products - control of the work of other workers - consumer surveys by telephone and in the field - price research and customer satisfaction measurement - pre-testing of propaganda messages - exploring habits and attitudes about using certain products