Experience

Versiti Inc.

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Customer Care Coordinator

  • Oct 2022 - Present

  Customer Care is defined as a multidisciplinary service area that exists to work cross-functionally to ensure the best possible customer experience for hospital diagnostic laboratory partners who source diagnostic laboratory (DL) services Versiti. Customer Care is defined as a multidisciplinary service area that exists to work cross-functionally to ensure the best possible customer experience for hospital diagnostic laboratory partners who source diagnostic laboratory (DL) services Versiti.


Lyft
• Iran
• Internet
• 1 - 100 Employee
• Driver

  • Aug 2014 - Present


Dental Associates

• United States
• Medical Practices
• 700 & Above Employee

• Clinic Supervisor

  • Dec 2018 - Apr 2022

  Provide work direction with clear responsibility for the coordination of resources to efficiently support day-to-day operations and the smooth flow of patients through the clinicSupervise staff activities to provide a consistent patient experience, ensuring appropriate hours of operation to meet the needs of patients and providersCoordinate the needs of doctors and serve as liaison between doctors and support staff to mediate and solve problem as necessaryResolve patient concerns, complaints and issues to promote patient excellence and staff engagementUse innovative and effective recruitment and retention strategies and coach staff in recruitment and retention techniquesIn collaboration and with direction from the Clinic Director, prepare annual business plans and related deployment strategiesAct as a change agent for continuous improvement results, utilizing lean principals and toolsParticipate in the development of the annual budgetEnsure staff and patients' safety is maintained at all timesTravel to alternate clinics as needed to support business needs Show less

• Patient Care Coordinator

  • Sep 2017 - Dec 2018

  Patient Care Coordinator for General, Periodontal and Orthodontic dental teams.


Marquette University
• United States
• Higher Education
• 700 & Above Employee
• Registration Assistant

  • Sep 2008 - Sep 2017


Northwestern Mutual

• United States
• Financial Services
• 700 & Above Employee

• Executive Administrative Assistant

  • Apr 2008 - Aug 2008

  Executive administrative assistant to the Life Benefits Analysts. Executive administrative assistant to the Life Benefits Analysts.



Metavante

• Financial Services
• 400 - 500 Employee

• Customer Service Representative Call Center

  • Nov 2007 - Mar 2008

  Manpower Contract Manpower Contract