Performance Improvement/Quality Specialist

• Nov 2023 - Present

General Internal Medicine Research Assistant II

• Jul 2021 - Nov 2023

Oversee administrative tasks that are pertinent to the success of each research study such as conducting literature searches, maintaining consistent communication with research physicians and study sites as well as ensuring that regulatory requirements set forth by the Boston Medical Center IRB committee are met. Actively recruit English and Spanish-speaking subjects for five different research studies by collaborating with physicians in making phone calls and sending mailouts to increase… Show more Oversee administrative tasks that are pertinent to the success of each research study such as conducting literature searches, maintaining consistent communication with research physicians and study sites as well as ensuring that regulatory requirements set forth by the Boston Medical Center IRB committee are met. Actively recruit English and Spanish-speaking subjects for five different research studies by collaborating with physicians in making phone calls and sending mailouts to increase study recruitment numbers. Clarify research procedures during the Informed Consent process to English and Spanish-speaking study subjects and ensure that data collection forms are successfully completed. Maintain patient databases by using Microsoft Access and ensuring that existing logs are suitable for final data analysis. Perform Natural Language Processing Coding on clinical notes using Clinical Regex software.

Orthopedic Surgery Ambulatory Service Representative II

• Sep 2020 - Jul 2021

Maintained office functions such as insurance pre-authorizations, referral coordination, and referral reconciliation. Implemented health insurance coverage verification and co-payment collection during patient check-in. Provided physician support through collaboratively scheduling administrative appointments, answering departmental calls, credentialing documents, and overseeing both physician and manager calendars.

Student Lean Management Consultant

• Jan 2023 - May 2023

Utilized Lean and Six Sigma analysis tools to address complexities, such as patient volume outpacing clinical capacity, at the Boston Children's Hospital Newborn Circumcision Clinic (NCC). The project was sponsored by PM835: Lean Management in Healthcare. Utilized Lean and Six Sigma analysis tools to address complexities, such as patient volume outpacing clinical capacity, at the Boston Children's Hospital Newborn Circumcision Clinic (NCC). The project was sponsored by PM835: Lean Management in Healthcare.

Registered Dental Assistant

• Nov 2019 - Sep 2020

Organized treatment rooms weekly by sterilizing and setting up 100% of the dental instrumentation. Assisted the dentist with treatment procedures, ensuring seamless care and increasing patient satisfaction.

Front Desk Receptionist

• Jun 2017 - Sep 2020

Acted as the face of the dental office by welcoming 50+ weekly patients, scheduling them, answering any questions regarding procedures and insurance as well as processing payments at the time of patient departure.

Hostess and Server

• Dec 2016 - Jun 2017

Kept track of all dining room activity Provided personalized attention and service to the guests Utilized the POS system to submit food orders and process payments/gift cards Lead training of all new dining room employees Delivered food to the guests and ensure every need has been met Collaborated with the busser and food runner to ensure the proper delivery of food Responsible for cleanliness of the restaurant and overall work stations Kept track of all dining room activity Provided personalized attention and service to the guests Utilized the POS system to submit food orders and process payments/gift cards Lead training of all new dining room employees Delivered food to the guests and ensure every need has been met Collaborated with the busser and food runner to ensure the proper delivery of food Responsible for cleanliness of the restaurant and overall work stations

Hostess

• May 2015 - Oct 2016

Supervised and coordinated activities and training for dining room personnel Scheduled dining reservations and arranged parties or special services for guests Monitored guest waiting list and ensured that the needs of the guests were met Assisted in the collection of payment from guests Responsible for the inspection of dining room serving stations for neatness and cleanliness Supervised and coordinated activities and training for dining room personnel Scheduled dining reservations and arranged parties or special services for guests Monitored guest waiting list and ensured that the needs of the guests were met Assisted in the collection of payment from guests Responsible for the inspection of dining room serving stations for neatness and cleanliness