Ana-Maria Nistor
Transformational Coach at CoachVille- Claim this Profile
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English Full professional proficiency
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French Limited working proficiency
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Romanian Native or bilingual proficiency
Topline Score
Bio
Credentials
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Green Belt Certification (GB)
Genpact -
NeuroMindfulness Coach Certification
NeuroMindfulness® Institute
Experience
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CoachVille
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Professional Training and Coaching
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1 - 100 Employee
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Transformational Coach
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Sep 2022 - Present
-Guiding people to play better for their dreams so that they start living their dreams now; - Helping them gain more influence or visibility at their jobs, or even improve their creativity; - Improving clients' self-confidence, making them more willing to take risks or to make changes; -Developing and maintaining a mindset that is open, curious, flexible and growth-oriented; - Creating a safe and supportive environment that allows the client to share freely and to get more clarity and self-awareness; - Focusing on what the client is and is not saying to fully understand what is being communicated, to support their self-expression and wellbeing; - Working with the client to identify the limiting beliefs or the triggers that activate their fight-flight-freeze nervous system responses and teach them how to emotionally regulate themselves in these situations; - Improving work-life balance and stress resilience; - Facilitating growth and learning by using tools and techniques such as powerful questioning, metaphor, role-play, visualisation, body-scan meditation; - Combining neuroscience researches with mindfulness practices in order to guide clients build more resilience, improve cognitive performance and create better relationships: more empathy and compassion, less procrastination and rumination
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Genpact
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United States
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Business Consulting and Services
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700 & Above Employee
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PTP Process Architect
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Nov 2019 - Feb 2021
-Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies; -Achieving Procurement and Invoice Processing KPIs / SLAs contractually agreed with the customer; -Capacity planning to rightly schedule resources to meet demand for operations; -Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool; -Create reporting for both client and Genpact management for Operations review; - Identify recurrent problems/issues in Operations and resolve; - Run and complete and FTE siezing exercize; - Daily Prioritization of tasks for each member of the team; - Support the Digital team into RPA implementation; - Support Transition Team for new scope implementation - Ensure surprise free operations and business continuity in the context of remote work ( covid lockdown)
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Genpact
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United States
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Business Consulting and Services
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700 & Above Employee
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Accounts Payable Team Lead
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Nov 2016 - Nov 2017
-Ensure Key Performance Indicators are met and smooth, surprise-free Operations (green CPIs);-Build strong communication and close working relationship with the key stakeholders at Customer side (Net Promoter Score-100%);-Leading over 20 employees- Identify training, coaching and opportunities for all team members;-Find redeployment opportunities for the entire team in the context of ongoing Transition to Genpact India and Customer.-SPOC for Genpact Billing activities and Compliance Reporting.
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Transition SME
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Jan 2016 - Oct 2017
--Successfully supporting the Transition Manager through the 2 Wave Transition: Wave 1- ramp up Operations to Genpact India and Wave 2- ramp down Operations to Customer Shared Service Center in Czech Republic;-Covering end-to-end aspects from participating in discussions about actual process transition till go-live / handover to operations team-build As Is and To Be process maps -Working closely with the business leaders to understand their needs and suggest different solutions to ensure smooth operation after Go-Live;- Planning and leading improvement projects during the process transition;- Project planning – estimating timelines, costs, resource requirements and execution, tollgate documentation;-Responsible for Knowledge Transfer- prepare training material, organize training and evaluate results.
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Management Trainee
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May 2015 - Nov 2016
-People engagement SPOC, actively involved in all activities and meetings on this subject at a company level;-Supervision of team performance and building individual career plans (avg of 12 employees);-Governance over Client calls, discussing all open issues and action plans;-Escalation point of contact
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Senior Process Associate-Business Analyst AP
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Jan 2013 - May 2015
-AP Helpdesk and Issue Resolution activities;-provide training for new-joiners, based on market specifics;-joining market weekly calls with the Customer to discuss open items;
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Process Associate
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Aug 2011 - Jan 2013
Accounts Payable Helpdesk activities-handling vendor and employee e-mails and calls ( english & french)
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Education
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2022 - 2023
Coachville US
Transformational Coaching -
2022 - 2022
NeuroMindfulness® Institute
Coach Practitioner, Neuroscience and Mindfulness -
2011 - 2013
University POLITEHNICA of Bucharest
Master's degree, Automated Translation -
2008 - 2010
University of Bucharest
Bachelor's degree, Language Interpretation and Translation
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