Ana Maria Cleanu
Customer Success Manager at eDesk- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Italian Native or bilingual proficiency
-
English Native or bilingual proficiency
-
French Limited working proficiency
-
Romanian Native or bilingual proficiency
-
Spanish Limited working proficiency
Topline Score
Bio
Ludovica Messina
Ana started with myself in Travelport and since the training she showed herself as a kind colleague with strong teamwork skill. Where the competition are, definitely you can find Ana ready to win it. She loves to be informed about everything is essential to know in order to approach requests from her clients in the correct way and detailed. I recommend her as teammate to work with in a positive vibe.
Mihalis Isaak
Knowledgable, supportive and resilient are only some of the traits I can think of Ana. At a challenging time where the org was reinventing itself as well as the entire travel industry being impacted by a global pandemic, Ana shone with her ability to acquire new knowledge as well as support and guide both her customers and colleagues in the process. All that while working relentlessly in meeting her own bold targets and being understanding when an answer was not readily available. I consider myself lucky to have Ana in the team as it makes the teams goal feel that much more attainable with her skills and poersonality.
Ludovica Messina
Ana started with myself in Travelport and since the training she showed herself as a kind colleague with strong teamwork skill. Where the competition are, definitely you can find Ana ready to win it. She loves to be informed about everything is essential to know in order to approach requests from her clients in the correct way and detailed. I recommend her as teammate to work with in a positive vibe.
Mihalis Isaak
Knowledgable, supportive and resilient are only some of the traits I can think of Ana. At a challenging time where the org was reinventing itself as well as the entire travel industry being impacted by a global pandemic, Ana shone with her ability to acquire new knowledge as well as support and guide both her customers and colleagues in the process. All that while working relentlessly in meeting her own bold targets and being understanding when an answer was not readily available. I consider myself lucky to have Ana in the team as it makes the teams goal feel that much more attainable with her skills and poersonality.
Ludovica Messina
Ana started with myself in Travelport and since the training she showed herself as a kind colleague with strong teamwork skill. Where the competition are, definitely you can find Ana ready to win it. She loves to be informed about everything is essential to know in order to approach requests from her clients in the correct way and detailed. I recommend her as teammate to work with in a positive vibe.
Mihalis Isaak
Knowledgable, supportive and resilient are only some of the traits I can think of Ana. At a challenging time where the org was reinventing itself as well as the entire travel industry being impacted by a global pandemic, Ana shone with her ability to acquire new knowledge as well as support and guide both her customers and colleagues in the process. All that while working relentlessly in meeting her own bold targets and being understanding when an answer was not readily available. I consider myself lucky to have Ana in the team as it makes the teams goal feel that much more attainable with her skills and poersonality.
Ludovica Messina
Ana started with myself in Travelport and since the training she showed herself as a kind colleague with strong teamwork skill. Where the competition are, definitely you can find Ana ready to win it. She loves to be informed about everything is essential to know in order to approach requests from her clients in the correct way and detailed. I recommend her as teammate to work with in a positive vibe.
Mihalis Isaak
Knowledgable, supportive and resilient are only some of the traits I can think of Ana. At a challenging time where the org was reinventing itself as well as the entire travel industry being impacted by a global pandemic, Ana shone with her ability to acquire new knowledge as well as support and guide both her customers and colleagues in the process. All that while working relentlessly in meeting her own bold targets and being understanding when an answer was not readily available. I consider myself lucky to have Ana in the team as it makes the teams goal feel that much more attainable with her skills and poersonality.
Credentials
-
Sales Coaching
LinkedInJul, 2019- Nov, 2024
Experience
-
eDesk
-
Ireland
-
Software Development
-
1 - 100 Employee
-
Customer Success Manager
-
Sep 2022 - Present
-
-
-
Occupop Applicant Tracking Software
-
Ireland
-
Software Development
-
1 - 100 Employee
-
Customer Success Manager
-
Jul 2021 - Sep 2022
People are at the core of every successful business, Occupop helps you to find the best people for your business and create success through hiring. Occupop is a powerful hiring tool that connects people, creating strong teams and builds long-lasting relationships. Our dynamic features put the power in your hands, allowing you to easily engage with the best candidates and manage the entire process on one smart recruitment solution. www.occupop.com People are at the core of every successful business, Occupop helps you to find the best people for your business and create success through hiring. Occupop is a powerful hiring tool that connects people, creating strong teams and builds long-lasting relationships. Our dynamic features put the power in your hands, allowing you to easily engage with the best candidates and manage the entire process on one smart recruitment solution. www.occupop.com
-
-
-
Travelport
-
United Kingdom
-
Information Technology & Services
-
700 & Above Employee
-
Inside Sales Account Manager
-
Dec 2019 - Jul 2021
Establishing and maintaining productive business relationships with existing clients. Managing clients accounts and reviewing their performance Identifying and developing prospective clients through proactive market research Establishing and maintaining productive business relationships with existing clients. Managing clients accounts and reviewing their performance Identifying and developing prospective clients through proactive market research
-
-
-
Zevas Communications
-
Outsourcing/Offshoring
-
1 - 100 Employee
-
Sales Team Lead - Google Ads
-
Jul 2018 - Aug 2019
- Leading a team of Sales Representatives to achieve daily, weekly, monthly, and quarterly revenue and productivity goals. - Conducting scheduled and ad hoc 1:1 meetings with team members to review performance and provide coaching for improvement. - Monitoring and promoting team members’ personal and professional development. - Continuously ensuring quality in client communication and delivery. - Participating in job interviews with candidates who apply to join your team. - Being a hands-on with the willingness to work the floor, conduct shadowing and daily huddles, provide solutions to ad hoc problems, motivate team to maintain high productivity levels, etc. - Build strong relationships with key stakeholders internally and with our Google partners. - Overachieved last Q1 and Q2 above 105% performance Show less
-
-
-
Accenture
-
Ireland
-
Business Consulting and Services
-
700 & Above Employee
-
Customer Support Team Lead - Google Ads
-
Nov 2017 - Jul 2018
Managing a team of 15 Online Specialists for Google Ads Managing a team of 15 Online Specialists for Google Ads
-
-
-
Riverty
-
Germany
-
Financial Services
-
700 & Above Employee
-
Assistant Team Lead - Google Ads
-
Mar 2017 - Oct 2017
Assisting the Team Leader with the management of the Italian and Spanish Market
-
-
Google Ads Online Specialist
-
Aug 2015 - Mar 2017
- Google AdWords Online Specialist- Providing Technical Support for Google Products such as Google Ads, Merchant Center, Analytics and Partners via phone, email and chat- Promoted to Workflow Lead Role after 5 months with additional responsibilities: distribuite workload to agents, ensure live channels are covered and SLAs are met
-
-
Education
-
2020 - 2020
Dorset College Dublin
Bachelor's degree, International Business -
2015 - 2015
IBAT College Dublin
CERTIFICATE IN BOOK KEEPING AND PAYROLL, Book keeping and Payroll -
2006 - 2011
I.T.C.G. Aulo Ceccato
Economia aziendale/manageriale, 75/100
Community
