Experience

APS Romania

• Romania
• Financial Services
• 1 - 100 Employee

• Chief Operating Officer

  • Sep 2015 - Present



APS Holding S.A.

• Luxembourg
• Investment Management
• 1 - 100 Employee

• Investment Manager

  • Sep 2013 - Aug 2015

  o Manage the transactions (acquisitions of the NPL portfolios and/or entities with NPLs on balance sheet, or other similar investment opportunities) from origination to financial closing o Work with the sales force and other team on the origination of the investment opportunities o Work with the analysts on the creation of the financial models related to investment opportunities; oversee and comment the financial models o Manage the due diligence process; organize and manage outsourced advisors in due diligence and acquisition process o Facilitate the decision process (prepare the supporting material for investment decisions and participate in the decision process) o Negotiate and participate in negotiating the terms of the transaction and transaction documents and manage the transaction closing o Participate on the definition and/or fine-tuning of the investment strategy o Participate on the fundraising efforts with co-investors; prepare and comment presentations and related material o Manage relationships with investors and provide a full range of reporting o Coverage of Romanian market and participate in transactions in other SEE markets (Bulgaria, Greece, ex-Yugoslavia) Show less



EOS KSI Romania

• Romania
• Financial Services
• 200 - 300 Employee

• Manager Business Analysis & Control

  • Sep 2008 - Aug 2013

  o Manage the activity of Business Analysis and Controlling, Reporting, Scheduling & Dialer, Quality, Complaints and Helpdesk teams within Operations Department o Manage the reporting team, providing fully detailed collection reports, accurate collection forecasts and periodic activity evaluations for the collection department o Analyze the existing processes and propose ways to increase collection efficiency and productivity o Simulate different business scenarios, assess business decisions, evaluate impact and advise accordingly o Coordinating with other managers and directors, report and integrate policies, procedures and objectives at company level Show less



Bancpost

• Romania
• Banking
• 500 - 600 Employee

• External Agencies Monitoring & M.I.S. Manager

  • Oct 2007 - Sep 2008

  o Manage the day to day operations of External Agencies Monitoring & MIS department o Manage portfolio assigned to third parties for collection purposes o Manage third parties (collection agencies) business relations o Develops strategies, procedures and workflows for collection processes o Monitors the collection activities of external agencies using specific reports o Establishes specific indicators in order to monitor the efficiency of department's activities o Identify critical business issues and develop workable solutions. These solutions include enhancements to existing core applications according to user requirements, new software packages, and/or customized programs o Involve in the system development life cycle to develop accurate, efficient and effective program according to user requirements and specifications o Develop and maintain documentation, procedures, security, and training of staff members and end users of administrative systems o Allocates necessary resources in order to fulfill the business needs o Takes part in negotiation of new contracts involving collection services Show less



EFG Retail Services

• Romania
• Financial Services
• 1 - 100 Employee

• External Agencies Monitoring Supervisor

  • Aug 2006 - Oct 2007

  o Propose the allocation pattern of the eligible portfolio between external agencieso Oversee the activity of the external agencies at their headquarters and also by specifics reportso Generate and verify the daily/monthly reportso Keep up to date the external agencies regarding the changes that might appear during their current activity (new scripts, products, Collection treatments)

• Collection Supervisor

  • Feb 2005 - Oct 2007

  o Efficiently organize and coordinate one team within Collection Departmento Assign daily portfolio to each agent according to delinquency analysiso Create and develop collection strategies, process flow and procedures in order to collect overdue/delinquent accounts; set and adjust performance targetso Organize work team and assigns new tasks and responsibilitieso Schedule and monitor daily activities and monitor the staff performanceo Prepare the team schedules and leaveso Provide leadership and ensure the agents are fully trained towards department’s policies and procedureso Ensure first level of escalation for customers complains/ needso Provide information on a daily basis about the needs of the Collections Department as well as making suggestions for improvementso Report any kind of disorders, which can affect customers’ interest or company interesto Train new recruitso Report capacity issues to Collections Managero Generate collection letters for accounts with default paymentso Implement system definitions according to Collection Procedures and Criteria for new products such as American Express, Euroline Style, American Express Tarom Co branded Show less