Experience

TransX Group of Companies

• Canada
• Truck Transportation
• 400 - 500 Employee

• Customer Service Representative

  • Jan 2020 - Present

  • Monitoring shipments and preparing daily shipment tracing reports for the customer. • Identifying emerging and potential service issues, and ensuring those issues are communicated internally and externally. • Answering customer and driver inquiries • Book delivery/pick up appointments • Provide delay reports and update spreadsheets and TMW orders • Monitoring shipments and preparing daily shipment tracing reports for the customer. • Identifying emerging and potential service issues, and ensuring those issues are communicated internally and externally. • Answering customer and driver inquiries • Book delivery/pick up appointments • Provide delay reports and update spreadsheets and TMW orders



Uline

• United States
• Wholesale
• 700 & Above Employee

• Data Entry Clerk

  • Mar 2019 - Jan 2020

  •Conducting independent research on client database to produce accurate SIC codes •Assist accounting department with balancing freight charges •Manage large amounts of data flow daily – high volume data entry •Conducting independent research on client database to produce accurate SIC codes •Assist accounting department with balancing freight charges •Manage large amounts of data flow daily – high volume data entry



Brunnelli Flooring Solutions

• Miami, Florida

• Client Support Specialist

  • Jan 2017 - Oct 2018

  • In charge of managing administrative matters in the company such as, generate invoice, follow up on pending payments, update QuickBooks and keep in touch with the accountant. • Receive orders from customers, prepare invoices and send it. • Keep customers, containers and offices file in order. • In charge of paying all general services of the company. • Look for new customers in different areas to increase sales. • Have record of every sale and calculate the monthly commission for the sales agents. Show less



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Client Support Specialist

  • Feb 2014 - Nov 2016

  The main function of the CSS is to provide administrative support to managers and partner and in a lesser degree to the team such as staffs and seniors. The Global Mobility area is specialized in tax support under Colombian law to expatriates in Colombia and abroad. As part of this support the following functions are developed: • Supporting managers and partner in managing both national and international clients. • Support for the management and forwarding of different proposals for services. • Management and handling more than 1000 expatriates, respond requirements and monitoring of the necessary documentation for the preparation of the different tax obligations in Colombia. • Response requirement EY offices worldwide, as well as assistance to various telephone conferences. • Billing all services in the Global Mobility-Tax area (issuing billing orders and templates). • Monitoring of different customers (national and international) for the payment of invoices. • Prepare regular reports regarding the busy season, engagements and billing them. • Supervise one Junior Client Support in the development of the tasks in question. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Supervisor

  • Dec 2012 - Jan 2014

  • Responsible for the work quality of all call center agents. • Teach proper client service protocols and procedures for the agents in charge. • Help the agents to improve their soft skills taking disciplinary actions for the non-compliers of the KPIs. • Identify challenges, formulate solutions, and implement them in order to reach successful conclusions. • Monitor daily some random calls to verify that agents were accomplish with correct procedures and protocols. • Handle escalated customer calls from the agents in charge in order to solve client issues personally with the costumer online. Show less



GHL Hoteles

• Colombia
• Hospitality
• 200 - 300 Employee

• Student Internship

  • Jun 2012 - Dec 2012

  Develop an improvement plan for marketing communication, also providing administrative support in the marketing and events areas. Develop an improvement plan for marketing communication, also providing administrative support in the marketing and events areas.