Ana Lopez Cruz
MTS, Software Quality Engineering at Nordson Electronics Solutions | ASYMTEK Products- Claim this Profile
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Spanish Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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Scrum Master Certified (SMC)
Scrum AllianceJan, 2022- Nov, 2024
Experience
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Nordson Electronics Solutions
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United States
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Appliances, Electrical, and Electronics Manufacturing
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200 - 300 Employee
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MTS, Software Quality Engineering
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Apr 2022 - Present
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Nordson Corporation
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United States
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Machinery Manufacturing
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700 & Above Employee
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Software Quality Test Engineer
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Jun 2021 - Jun 2022
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Easterseals
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Individual and Family Services
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700 & Above Employee
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IT Specialist I
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Feb 2020 - Apr 2020
Answered phones and emails to aid end-users troubleshoot EMR application, MS Office and windows applications. Followed specific processes and procedures desalting with escalations to the correct IT Tier Level. Resolved and managed tickets using Zendesk ticketing system, an average of 50 tickets per week. Create and update documentation/workflows supporting the EMR application. Trained end-users on how to properly make use of EMR application using self-guided workflows. Install all proper software on the electronic devices of end-users to allow proper function of EMR application. Assisted in manually entering 250 clients to the database of the new EMR application.
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Consultation Agent
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Jul 2018 - Mar 2019
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Student Support & Equity Programs: Educational Opportunity Program
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Pomona, California
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Tutor
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Aug 2015 - Feb 2019
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Education
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2013 - 2019
California State Polytechnic University-Pomona
Bachelor's degree, Computer Engineering
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