Experience

Holland Mountain

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Senior Business Analyst

  • May 2023 - Present

• Business Analyst

  • May 2021 - May 2023

  Established in 2009, Holland Mountain works exclusively with Private Capital managers, supporting them on their journey to 'Data as an Asset'. Firms leverage our ATLAS data platform to connect and integrate industry standard solutions, and improve the quality of their analytics and reporting. Managers looking to improve their operating model can leverage our strategic advisory services, systems selection support or implementation services. www.hollandmountain.com



BlackRock

• United States
• Financial Services
• 700 & Above Employee

• Client Support Manager - Vice President

  • May 2019 - May 2021

  • People Management • Strategic Initiatives • People Management • Strategic Initiatives



eFront

• France
• Software Development
• 1 - 100 Employee

• Client Support Services Manager

  • Apr 2019 - May 2019

  • People Management• Client Relationship Management• Creating, Implementing and Ensuring Delivery of KPIs• Project Management and Strategic Planing

• Senior Consultant Team Lead

  • Sep 2016 - Apr 2019

  • People Management & Mentoring • Driving the employee selection process• Monitoring and reporting on team’s KPIs, preparing quarterly presentations • Managing escalation process• Coordinating client transition from implementation to support• Organizing team-building and similar type of events

• Client Support Consultant

  • Dec 2015 - Sep 2016

  • Delivering customer support as first and second level support consultant(Experience with SQL, XML, HTML/CSS)• Manual QA

• Implementation Consultant

  • Dec 2013 - Dec 2015

  • Managing projects of server migrations and system conversions• Client relationship management• Daily communication with development and IT team• Product support and implementation• Manual QA• Providing training for clients and internally