Experience

Loan Market Group

• Australia
• Financial Services
• 1 - 100 Employee

• IT Support Specialist

  • Sep 2022 - Present



Flight Centre

• Australia
• Travel Arrangements
• 100 - 200 Employee

• Technical Specialist

  • Jun 2022 - Sep 2022



Degreed

• United States
• Software Development
• 300 - 400 Employee

• Technical Support Specialist

  • Jul 2021 - Jun 2022

  • Diagnose and resolve technical software issues raised by users • Responding to alerts created in monitoring tools as Datadog, analysing and resolving where possible otherwise engage the appropriate team to resolve utilizing Zen Desk as management of tickets • Replication of bugs on CX environment and escalation of item using JIRA • Troubleshooting SSO ACCCESS, completion file and integrations • Diagnose and resolve technical software issues raised by users • Responding to alerts created in monitoring tools as Datadog, analysing and resolving where possible otherwise engage the appropriate team to resolve utilizing Zen Desk as management of tickets • Replication of bugs on CX environment and escalation of item using JIRA • Troubleshooting SSO ACCCESS, completion file and integrations



Systened Managed Services

• IT Support Specialist

  • Feb 2020 - Apr 2021

  Duties: • Assistance to the customers through Atera Ticket System • Provide technical support for Windows Operation System, Outlook, Microsoft Office 365 and all enquiries related to IT. • Management of user accounts and permissions through Active Directory • Monitoring network traffic, desktops, servers and daily backups Duties: • Assistance to the customers through Atera Ticket System • Provide technical support for Windows Operation System, Outlook, Microsoft Office 365 and all enquiries related to IT. • Management of user accounts and permissions through Active Directory • Monitoring network traffic, desktops, servers and daily backups



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Support Analyst

  • Mar 2011 - Sep 2018

  Duties: • Providing support to desktop and network by telephone and remotely via Remote Tools • Management of user accounts and permissions through Active Directory • Provide technical support for Windows Operation System, Microsoft Office and other applications • Resolutions of incidents within Service Level Agreement • Tickets and Incidents processing by Remedy or Service Now • Diagnosed and troubleshoot Windows Operation System • Troubleshooting Windows Servers 2008, 2012. Operations and management of Virtual Servers with VMware and Hyper V.



Netsun Tecnologia e Serviços

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Technician

  • Jan 2004 - Apr 2009

  • Responsible for diagnosing & resolving hardware, software and end users’ problems. • Acting as the first point of contact for all IT & technical queries. • Working within a TCP/IP network environment, including DHCP, DNS and Ethernet. • Responsible for diagnosing & resolving hardware, software and end users’ problems. • Acting as the first point of contact for all IT & technical queries. • Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.