Chief Of Staff

• Jun 2021 - Present

Program Manager

• Sep 2018 - Nov 2020

Senior Project Manager

• Jun 2017 - Sep 2018

Project Manager

• Dec 2014 - Jun 2017

TRANSFORMATION PROJECTS - BUSINESS PROCESS MANAGEMENT Key Achievements: • End of life workflow tools roadmap and delivered ASW Phase 2 project $1.2M • “Take Charge and Excel” award winner • Created the strategic roadmap for ANZ Standard Workflow (ASW) to reduce reliance on outdated workflow tools, paving the way to decommission several unsupported systems • Established and implemented a continuous delivery cycle framework • Prioritised over 200 backlog items with key… Show more TRANSFORMATION PROJECTS - BUSINESS PROCESS MANAGEMENT Key Achievements: • End of life workflow tools roadmap and delivered ASW Phase 2 project $1.2M • “Take Charge and Excel” award winner • Created the strategic roadmap for ANZ Standard Workflow (ASW) to reduce reliance on outdated workflow tools, paving the way to decommission several unsupported systems • Established and implemented a continuous delivery cycle framework • Prioritised over 200 backlog items with key stakeholder groups and implemented over 70% in less than 6 months • Managed 12 on-shore and off-shore resources involved in requirements gathering through to testing and delivery

eCommerce and IT Change Manager

• Jul 2013 - Nov 2014

GLOBAL MARKETS OPERATIONS - SERVICE/CHANGE MANAGEMENT Key Achievements: • Delivered two key projects worth $1.5M • End User Computing (EUC) Audit Remediation project; established a support/development team and implemented EUC management framework; best practice for institutional • Delivered automated MTM reporting tool in GMO Indonesia, Bengaluru, Manila and Middle Office (3 FTE savings) • Created framework for measuring STP rates – used as foundation for STP… Show more GLOBAL MARKETS OPERATIONS - SERVICE/CHANGE MANAGEMENT Key Achievements: • Delivered two key projects worth $1.5M • End User Computing (EUC) Audit Remediation project; established a support/development team and implemented EUC management framework; best practice for institutional • Delivered automated MTM reporting tool in GMO Indonesia, Bengaluru, Manila and Middle Office (3 FTE savings) • Created framework for measuring STP rates – used as foundation for STP reporting by the Institutional Business Management team • Developed business cases and secured GMO investment funding • Completed gap analysis/requirements for Investor Sales customer group – led to investment cases/funding for remediation project

eCommerce and Integration Manager

• Oct 2011 - Jun 2013

GLOBAL MARKETS OPERATIONS - SERVICE Key Achievements: • Delivered three key projects worth $3.5M • eMatching integration with FX Online project • eMatching integration with Channel Access and Security (CAAS) project Three-month secondment to GMO Manila APEA: • Overtime reduction project through cross skilling and process improvements • Responsible for managing 12 staff members and daily processing for Singapore, Hong Kong, Korea, Japan and… Show more GLOBAL MARKETS OPERATIONS - SERVICE Key Achievements: • Delivered three key projects worth $3.5M • eMatching integration with FX Online project • eMatching integration with Channel Access and Security (CAAS) project Three-month secondment to GMO Manila APEA: • Overtime reduction project through cross skilling and process improvements • Responsible for managing 12 staff members and daily processing for Singapore, Hong Kong, Korea, Japan and Philippines • Delegate for Head of GMO Manila (Janet Scholey)

Assistant Manager

• Oct 2010 - Sep 2011

GLOBAL MARKETS OPERATIONS - PRODUCTION MANAGEMENT AND ENGAGEMENT Key Achievements: • Delivered three key projects worth $1.4M • “Take Charge and Excel” Award Winner • Streamlined/managed off-shoring Forward Exchange Contracts (FEC) processes to Bengaluru • Managed the first phase of off-shoring Safe Custody/Money Markets processes to Manila • FX Online VTH implementation: determined operational requirements, risks and supported gradual roll out to minimise… Show more GLOBAL MARKETS OPERATIONS - PRODUCTION MANAGEMENT AND ENGAGEMENT Key Achievements: • Delivered three key projects worth $1.4M • “Take Charge and Excel” Award Winner • Streamlined/managed off-shoring Forward Exchange Contracts (FEC) processes to Bengaluru • Managed the first phase of off-shoring Safe Custody/Money Markets processes to Manila • FX Online VTH implementation: determined operational requirements, risks and supported gradual roll out to minimise client/Operations impact

Graduate

• Jan 2009 - Sep 2010

GLOBAL MARKETS OPERATIONS Key Achievements: Six-month secondment to Bengaluru: • Mumbai Branch Build Project: Assisted with the development of the Level 1 and 2 Target Operating Model (TOM); liaised with an EY consultant and key stakeholders from Asia, India and Australia • Static Data Improvement Project: Addressed gaps between Melbourne and Bengaluru GMO to ensure consistency and risk mitigation • Gained expertise on Indian Markets requirements; integrated these… Show more GLOBAL MARKETS OPERATIONS Key Achievements: Six-month secondment to Bengaluru: • Mumbai Branch Build Project: Assisted with the development of the Level 1 and 2 Target Operating Model (TOM); liaised with an EY consultant and key stakeholders from Asia, India and Australia • Static Data Improvement Project: Addressed gaps between Melbourne and Bengaluru GMO to ensure consistency and risk mitigation • Gained expertise on Indian Markets requirements; integrated these with existing GMO processes and developed new processes • Analysed/documented business requirements for new products in line with the bank-wide Product Management Policy TRANSFORMATION PRACTICE (LEAN SIX SIGMA) Key Achievements: • Completed Green Belt project and exceeded benefits target for reducing overtime cost by 30% in GMO • Developed a Process Management framework for 9 teams in Payments Operations and a data collection tool in Share Point