Experience

FeedBackGround

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• Service Level Support Manager

  • Jun 2022 - Present

  - Oversee the production of continual service improvements in the regions of Iberia, Italy, France, Benelux, LATAM, GSA and North America. - Responsible for managing, designing and sending internal communications at the department level such as the newsletters, incidents and weekly reports. - Measuring and supervising the supplier (Accenture) performance according to the contract terms i.e. service level agreements and key performance indicators. - Oversee the production of continual service improvements in the regions of Iberia, Italy, France, Benelux, LATAM, GSA and North America. - Responsible for managing, designing and sending internal communications at the department level such as the newsletters, incidents and weekly reports. - Measuring and supervising the supplier (Accenture) performance according to the contract terms i.e. service level agreements and key performance indicators.


Casa del Libro
• Spain
• Retail
• 300 - 400 Employee
• Bookseller

  • Apr 2022 - Jun 2022

Rubiko
• Poland
• Media Production
• 1 - 100 Employee
• Japanese Customer Support Agent

  • Nov 2020 - Oct 2021

Sakura Exchange
• United States
• Recreational Facilities
• Currency exchange personnel

  • Jan 2020 - Jul 2020


Hotel Villa de Torla

• Recepcionist

  • Jun 2019 - Oct 2019

  In charge of administration duties such as greeting guests, answering phones, room reservations and assignment. In charge of administration duties such as greeting guests, answering phones, room reservations and assignment.



Maison Premiere

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Translation Assistant

  • Dec 2018 - Dec 2018

  Translated at the Sophie et Voila Tokyo Opening Collection (5th December). Translated at the Sophie et Voila Tokyo Opening Collection (5th December).



Eneko Basque Kitchen & Bar

• Waitress

  • Sep 2018 - Dec 2018

  Explained the dishes created by Eneko Atxa in Japanese, English and Spanish. Explained the dishes created by Eneko Atxa in Japanese, English and Spanish.



早稲田大学 WASEDA University

• Spanish Teacher Assistant

  • Sep 2017 - Aug 2018

  Gave support to the teachers during the classes. Introduced new ways of teaching and activities. Gave support to the teachers during the classes. Introduced new ways of teaching and activities.