Experience

Western Reserve Hospital

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Patient Access Supervisor

  • Jul 2021 - Present

  Responsible for overseeing all functions of the patient access services staff to ensure patient safety and satisfaction as it relates to registration and admission, while working to optimize the facility’s financial performance. Directly responsible for interviewing, hiring, and onboarding. Creating and managing training materials for patient access and related areas. Training new employees and providing focused training and development for existing staff. Maintaining schedules for multiple… Show more Responsible for overseeing all functions of the patient access services staff to ensure patient safety and satisfaction as it relates to registration and admission, while working to optimize the facility’s financial performance. Directly responsible for interviewing, hiring, and onboarding. Creating and managing training materials for patient access and related areas. Training new employees and providing focused training and development for existing staff. Maintaining schedules for multiple areas to ensure adequate coverage while promoting effective work life balance for employees. Responsible for tracking and submitting time cards both manually and via Kronos. Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk. Effectively maintain a work environment which promotes communication to stimulate the morale, engagement and growth of subordinates. Conducting regular quality audits to ensure the patient access services department meets the service excellence standards. Completing annual performance reviews, and 90 day evaluations, and provides feedback to direct reports. Identify performance deficiencies and opportunities and implement action plans as appropriate. Show less Responsible for overseeing all functions of the patient access services staff to ensure patient safety and satisfaction as it relates to registration and admission, while working to optimize the facility’s financial performance. Directly responsible for interviewing, hiring, and onboarding. Creating and managing training materials for patient access and related areas. Training new employees and providing focused training and development for existing staff. Maintaining schedules for multiple… Show more Responsible for overseeing all functions of the patient access services staff to ensure patient safety and satisfaction as it relates to registration and admission, while working to optimize the facility’s financial performance. Directly responsible for interviewing, hiring, and onboarding. Creating and managing training materials for patient access and related areas. Training new employees and providing focused training and development for existing staff. Maintaining schedules for multiple areas to ensure adequate coverage while promoting effective work life balance for employees. Responsible for tracking and submitting time cards both manually and via Kronos. Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk. Effectively maintain a work environment which promotes communication to stimulate the morale, engagement and growth of subordinates. Conducting regular quality audits to ensure the patient access services department meets the service excellence standards. Completing annual performance reviews, and 90 day evaluations, and provides feedback to direct reports. Identify performance deficiencies and opportunities and implement action plans as appropriate. Show less



Akron Children's Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr Scheduling Coordinator

  • Nov 2018 - Jul 2021

  Working with patients and families to schedule primary and specialty care appointments while maintaining HIPAA standards. Verifying demographic and insurance information. Effectively communicating the scheduling process for various departments as well as patient expectations. Reviewing referrals to ensure order requirements are met and uploading in patients chart. Assisting with new hire training including quality review for accuracy. Helping schedulers with questions and following up with my… Show more Working with patients and families to schedule primary and specialty care appointments while maintaining HIPAA standards. Verifying demographic and insurance information. Effectively communicating the scheduling process for various departments as well as patient expectations. Reviewing referrals to ensure order requirements are met and uploading in patients chart. Assisting with new hire training including quality review for accuracy. Helping schedulers with questions and following up with my team regarding errors including re-education as needed. Handling escalated calls and ensuring patient satisfaction while educating on next steps. Following up with offices and families as needed. Show less Working with patients and families to schedule primary and specialty care appointments while maintaining HIPAA standards. Verifying demographic and insurance information. Effectively communicating the scheduling process for various departments as well as patient expectations. Reviewing referrals to ensure order requirements are met and uploading in patients chart. Assisting with new hire training including quality review for accuracy. Helping schedulers with questions and following up with my… Show more Working with patients and families to schedule primary and specialty care appointments while maintaining HIPAA standards. Verifying demographic and insurance information. Effectively communicating the scheduling process for various departments as well as patient expectations. Reviewing referrals to ensure order requirements are met and uploading in patients chart. Assisting with new hire training including quality review for accuracy. Helping schedulers with questions and following up with my team regarding errors including re-education as needed. Handling escalated calls and ensuring patient satisfaction while educating on next steps. Following up with offices and families as needed. Show less



Summa Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Specialist

  • Nov 2014 - Nov 2018

  Schedule outpatient testing and procedures. Communicate with physician offices and departments to coordinate procedures. Verify and updating patient information including insurance changes. Speaking with insurance reps to verify coverage, authorization requirements, and status. Facilitate orders and contact patients to schedule. Assist with any discrepancies or schedule changes as needed. Training new or transitioning employees. Schedule outpatient testing and procedures. Communicate with physician offices and departments to coordinate procedures. Verify and updating patient information including insurance changes. Speaking with insurance reps to verify coverage, authorization requirements, and status. Facilitate orders and contact patients to schedule. Assist with any discrepancies or schedule changes as needed. Training new or transitioning employees.



Rose International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Care Professional - CVS Caremark

  • Jan 2014 - Apr 2014

  Answered incoming calls regarding questions and concerns about Rx benefits. Including concerns on plan changes, co-pays, coordination of benefits, HIPAA rights, and in-network pharmacies. Placed calls on members behalf to doctor offices and pharmacies as needed to resolve issues with medications. Ran test claims and placed orders for mail order prescriptions. Processed payments and researched discrepancies including those for lost or misplaced orders. Answered incoming calls regarding questions and concerns about Rx benefits. Including concerns on plan changes, co-pays, coordination of benefits, HIPAA rights, and in-network pharmacies. Placed calls on members behalf to doctor offices and pharmacies as needed to resolve issues with medications. Ran test claims and placed orders for mail order prescriptions. Processed payments and researched discrepancies including those for lost or misplaced orders.