Experience

Impulse 4.0

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Branch General Manager

  • Feb 2018 - Present

  ABC Inventory Control Specialist in Personal Care and Aerospace Inventories All types of warehousing including railcars and silosFIFO controlWarehousing and LayoutsProject ManagingPlanning Organization Personnel ManagementPlan development and operational process Recruitment and staff selection Monitor accounting and develop budgetsSupervise MaintenanceApply improvement systemLeadershipQuotes and salesStart of new operations Supervision of customs and logisticsCertification compliance monitoring Proteccion Civil Show less

• Branch Coordinator

  • Feb 2017 - Feb 2018

  Control of raw material suppliers Inventory Management and controlSupplier evaluationStrategic planning in new projectsLogistics and material control Supervision of branch operations Coordination of departments of the branch directly and indirectly Customer service and new projectsManagement of CRM and sales systems

• Customer service coordinator ISO 9001-2008

  • Apr 2015 - Jan 2017

  Personal attention for each customer with monthly callsProblem solving in imports/exports and inventories.Clients training for use of Impulse inventory systemProspecting new clients and capturing new projectsPerform audits ISO-9001-2008 based on quality manual



ResultsCX

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Services Agent

  • May 2012 - Sep 2013

  Customer service via call center Purchase orders Monitoring and order tracking . Customer service via call center Purchase orders Monitoring and order tracking .