ANA FIGUEROA MENDOZA

Omnichannel Regional Manager at Walmart eCommerce Mexico (Walmart.com.mx)
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Contact Information
us****@****om
(386) 825-5501
Location
Zapopan, Jalisco, Mexico, MX

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Credentials

  • Agilidad estratégica
    LinkedIn
    Jul, 2022
    - Oct, 2024
  • Big data: Equipos y soluciones para la empresa
    LinkedIn
    Jul, 2022
    - Oct, 2024
  • Cómo comunicar de forma efectiva en la empresa
    LinkedIn
    Jul, 2022
    - Oct, 2024
  • Cómo gestionar mejor tu tiempo
    LinkedIn
    Jul, 2022
    - Oct, 2024
  • Gestión de proyectos: Resolución de problemas
    LinkedIn
    Jul, 2022
    - Oct, 2024
  • Cómo generar confianza
    LinkedIn
    Jan, 2022
    - Oct, 2024
  • Fundamentos de la negociación
    LinkedIn
    Jul, 2021
    - Oct, 2024
  • Curiosidad aplicada
    LinkedIn
    Jun, 2021
    - Oct, 2024
  • Cómo dar y recibir feedback o retroalimentación
    LinkedIn
    Jun, 2021
    - Oct, 2024
  • Fundamentos de Design Thinking
    LinkedIn
    Jun, 2021
    - Oct, 2024

Experience

  • Walmart eCommerce Mexico (Walmart.com.mx)
    • Mexico
    • Retail
    • 300 - 400 Employee
    • Omnichannel Regional Manager
      • Jun 2021 - Present

      .-Direct audit of the Bajío region with 166 stores equivalent to $400k per year .-Evaluation of service levels of the Omnichannel team towards the operator. .-Strategic management, Internal and external analysis (data), Formulation, execution and evaluation. .-Synergy of the business strategy to the team and execution. .-Collaboration with different business areas to improve processes that ensure the correct customer experience and compliance with KPIs, OKR, NPS, OP. .-Participate directly in Omnichannel improvements to direct the business towards a comprehensive Brick & Click proposal .-Review of sales, service and returns indicators. .-Assignments with the logistics provider, according to the demand of the stores. .-Ensure the logistics budget for the payment of invoices in each of the stores. .-Correct processes of the Deliverers. .-Trade area evaluations according to the km traveled by car at a specific time, considering the real-time traffic and road in the area. .-We ensure the voice of the customer and measure delivery levels with the requested characteristics, quantity, quality and freshness. .-Analysis of the results of the Food Safety audit that includes the Pantry Department at your House. .-Strategic plans with all Associates to comply with the guidelines of safety and hygiene, Food Safety, Health and Well-being, and Compliance .-Receive and give feedback to Associates. .-Keep the staff complete and trained (have, if necessary, dissemination records of those topics that are not in an online course). .-Facilitate decision making. .-Tactical Management Business plan vs zone plan, Operational plan (Indicator Management) .-Corrective management, effective models, difficulties, strengthening, refinement of execution. .-Staff and Training .-Identify and proactively lead improvement initiatives in Project Management .-Direct management for employees and their performance. .-Experience with performance metrics and process improvement (how, when, who) Show less

  • Walmart
    • United States
    • Retail
    • 700 & Above Employee
    • Assistant Manager Regional eCommerce Kioscos
      • Nov 2016 - Jun 2021

      .-Massive Work Teams .-Development of talent / Replacement tables focused on results. .-Sales Strategies and Objectives, approximate annual scope of 170 million individual and 1300 million company level. .-Business pace and action plan focused on operational efficiency. .- Administrative development with continuous improvement and customer service. .-Personnel analysis and individual strategies based on monthly productivity. .-Business analysis, profitability and profit with positive margin, constant result. .-Training / Coaching. .-Strategies with the shopping area. .-Development of action plans with marketing and marketing to boost departments. .-Regional development with 70 to 270 stores in the format of kiosks., Online sale. .-Development and analysis P & L, BI and Google Analytics. Show less

  • SEPHORA
    • France
    • Retail
    • 700 & Above Employee
    • Operations Lead
      • Apr 2014 - Jun 2016

      .-Personnel management of approximately 20 staff .-Development of talent .-Sales Strategies and Objectives .-Merch category .-Cyclical and punctual inventories .-Brand trainings .-Business pace and action plan .- Administrative office and customer service / Medallia .-Sale floor, location of purchase guide .-Personnel analysis and individual strategies .-Analysis of shrinkage .-Store Opening and Closing, Handling Objections as General Manager (Substitute) .-Training and development plans .-Return or transfer of merchandise between stores or CEDIS. .-Tactical Analysis SAP .-BI .-Commercial development with brands Show less

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Operations Lead
      • Apr 2010 - Mar 2014

      .-Roster .-Staff management 110 people .-Development of talent .-Sales Strategies and Objectives .-Merch category .-Cyclical inventories .-Brand trainings .-Business pace and action plan .-Monthly and semi-annual staff evaluations for salary increase .-Financial Services, account registration and banking contact .- Administrative office and customer service .-Sale floor, location of purchase guide .-Personnel analysis and individual strategies .-Development of P & L .-Store Opening and Closing, Handling Objections as General Manager (Substitute) .-Recruitment and staff selection .-Training .-Vacation formats and economic days developments. Show less

Education

  • Tec milenio
    Licenciatura, Psicologia Empresarial
    2012 - 2014

Community

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